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Heritage Court Apartments LLC
473 South State Street, Provo, Utah, United States
About the Heritage Court Apartments LLC
Heritage Court Apartments LLC is a well-maintained residential complex located at 473 South State Street in Provo, Utah. Our apartments offer a comfortable and convenient living experience for residents, with spacious floor plans and modern amenities. The property is situated in a desirable location, close to shopping, dining, and entertainment options. Our professional management team is dedicated to providing excellent service and ensuring a positive living environment for all residents. Experience the charm and convenience of Heritage Court Apartments LLC in beautiful Provo, Utah.
Photos of Heritage Court Apartments LLC
473 S State St #316, Provo, UT 84606, United States
Reviews of Heritage Court Apartments LLC
"The new on site managers are a lot better than the old ones. Most of the negative reviews about management here were valid at the time - but since the managers changed we haven’t had any problems whatsoever"
"As a young married couple in Provo, this place has been great. We’ve paid a fair price for it, given the average prices for married housing in Provo. The response to maintenance needs is quick, and the new on site managers do a great job at maintaining the property (keeping the laundry room clean, making sure people pick up after pets, any safety concerns, etc). They respond to texts quickly. Our floor was newly replaced when we moved in and our apartment was clean. I don’t love being asked to renew contracts as much as they do, but everything else has been just fine. Got what we paid for here. **Most people willing to leave reviews for this complex seem to only be from the negative side, but maybe the new management we’ve had here has made it a good experience for us in comparison to the older reviews."
"My wife and I lived in Heritage Court apartments (an apartment complex run by Joseph Thomas) for a total of 8 months and we can confidently say we did not enjoy it at all. We actually hated it. Our experience was not pleasant whatsoever. The biggest reason we left was because they raised the rent. We had only been living there a few months, and then they gave us a week to decide whether or not we wanted to renew our contract months before it was even expiring. When we told them that we wouldn't be renewing our contract they started giving us 24 hour notice that they would be bringing "prospective tenants" to come look through our apartment at inconvenient times or when we weren't home on a regular basis. Whenever we would ask if there was a possibility of rescheduling the on-site manager would say something like, “Unfortunately no. It is in your contract that we can enter the unit as long as 24 hour notice has been given. We do need to sell the unit.” I hate giving bad reviews, and I really wish this was the only bad thing I had to say about our experience with Joseph Thomas, but that’s just the straw that broke the camel’s back. Within the first 3 months of living at this Joseph Thomas apartment the on site managers were fired or quit and then replaced 3 times. For a time we did not have an on-site manager. The only reason we found out is because at the time we had a maintenance request that hadn’t been fulfilled for about a month. From the day we moved in the drain in the bathtub wasn’t draining well and it progressively got worse, so we reached out to Joseph Thomas directly to ask why no one would answer our numerous calls or texts. I figured that not having a manager to help deal with the maintenance request was a valid reason for them not getting back to us or answering our texts/calls, but unfortunately none of the managers we had were really helpful at all. It was a common occurrence that maintenance was needed and it still usually took about a month for anyone to come take care of it. There were always problems with the apartment and you can tell that the they were cheaply maintained. To top it all off when we left the place we made sure it was very clean. We left it better than we found it. Somehow they still found ways to take unnecessary amounts of money out of the security deposit. They say they clean carpets between tenants, but I can confidently say that they don’t. when we moved in the carpets were nasty. If you can avoid renting through Joseph Thomas you will save yourself a lot of grief. And if you don’t believe my review, just go look at the other recent reviews of Joseph Thomas. Or even go and ask the current tenants what they think, and I can guarantee they’ll beg you not to rent through them. Joseph Thomas does not care about their tenants. I really hope they can eventually improve their services and actually listen to the tenants needs and concerns."
"This is an absolutely PREDATORY complex! They'll corner you into re-signing a lease 6-9 months before the re-signing deadline by tacking on an extra $50-$100 in rent if you don't re-sign when they want. This past year, they've had their laundromat out of commission for months, the office NEVER responded to complaints or requests to have something fixed, they've several times messed up utilities and had the tenents cover the slack until the utilities companies fixed the issue. And to top it all off, they're raising rent every year by almost $200/mo!!! How is anyone settling for such low-bar housing supposed to keep up with that?!? This is unethical treatment of renters, please do not support them. If you're gonna be paying over $1,000 a month, their are nicer places."
"Worst place I’ve ever lived at. Very invasive management whom treat tenants like high school students. Dirty, dilapidated apartment. Filthy carpets and every set of blinds in the place; broken. I’ve never had a landlord come into my apartment more times than this place, where one time in particular they came in and 15 minutes before entering they text me to inform me they would be filming and taking pictures so hide my personal belongings. Never was that mentioned in the email they sent the week before when originally notifying me they wished to enter. Management was inexperienced and petty in their behavior, and changed multiple times in my 8 months there. I would never recommend living here to anyone that has a choice. I’d give it zero stars if I could. Not worth the money seriously"
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