The Pointe at Northridge

"Fees are a bit high but so far neighbors are quiet and everyone has been super sweet to me. I have yet to see a trash butler though even though you mandatory to pay a fee for one. Also laundry mat for those that don't have washer and dryers in their apartment, most of them are broken and still take your money and no signs placed on all the broken ones. Out of $11 I only got 3 washes and 1 dryer. The rest of my money was stolen from the machines and I walked away with wet clothes and the office was closed to even reload the card. Only 2 dryers work, and 3 washers work out of 12 machines. I'm also still waiting on my matainace order to be fulfilled. Haven't heard anything back on it. All windows are so old that when wind blows I see my curtains move from cold air coming in which makes my heat bill go up because I can't heat my apartment."

"Do Not Move here. I lived there for one year. I made sure to fill the damage report on my move in day. I hired professional cleaners to clean the apartment and also the carpet. However, they not only did keep my deposit but they made also pay some absurd charges. as 6 lights changed, or stuff that were reported on the damage report. My move out was October 14-th.I moved out on October 3-rd. You would think that the utilities would be like 40-60 maybe even 80 if we wanna be crazy (that never happened) but for 3 days it is veryyy crazy. However it it was wayyyy more. As if I was renting a car wash not an apartment. I sent an email asking to pay the pro rated rent and utilities. I called and emailed the complex and they throwed me off saying that once i moved out another office takes care of the invoice. My move out happened to be way more than a months rent for a 2 bedroom. I called the company and have more than two months trying to contact them. I sent them proof and email regarding these insane charges. they said that they would look at my case but they never did. I keep emailing them and the person taking care of my case and no response. Ps: I saw the apartment when the new people were moving in lol nothing was changed. they did not touch anything it was how I left it. I think 1 star is 2 much. Do not move here!!!!! Update!!!!!!! Upon moving in, I meticulously filled out a damage report to ensure clarity about the apartment's condition. In anticipation of my departure, I went the extra mile by hiring professional cleaners for both the apartment and the carpet. Despite these efforts, not only did the management retain my deposit, but they also levied absurd charges for seemingly trivial reasons such as the replacement of six lights, among other items that were duly documented in the initial damage report. My move-out date was October 3rd, although my lease officially ended on October 14th. While it is reasonable to expect utility charges for the three days following my move-out, the billed amount was exorbitantly higher than anticipated. wayyyyyyyy more than any other full month that I lived there. Attempts to seek clarification and resolution were met with frustration, as the complex claimed that a separate office handles post-move-out invoices. Despite persistent efforts, including more than five emails and numerous calls, the response from the company has been disheartening. I attached the comment reply email to my communication attempts, but unfortunately, my concerns continue to be ignored. It is distressing to note that while they are unresponsive to addressing and resolving issues, the management appears adept at imposing excessive fees. I had already paid the pro-rated rent and utilities, as clearly indicated in the email communication with the office.I have several emails of them confirming it. To my surprise, not only was I charged triple the usual utilities for the final month, but my deposit was also withheld, citing damages previously reported in the damage report and cleaning fees – despite having enlisted professionals for the task. The charges presented 30 days after my move-out were supposedly for the days in October when I was not even present for more than three days. This lack of attention to detail and apparent disregard for my provided proof and information is perplexing. In light of these experiences, I feel compelled to warn potential tenants: Do not move here. The management's lack of responsiveness, unjust charges, and seemingly arbitrary practices make this apartment complex an undesirable choice for prospective residents."

"DO NOT MOVE IN HERE! From unfriendly staffing to COCKROACHES! We have had enough, three months into our lease we started seeing an increase in flies, cockroaches, and mice. The fact that this place is still open baffles me. Housing authority needs to take action in shutting this complex down until they can eradicate the pest problem. We have a three year old and a baby on the way. We have had many health and safety concerns, multiple doctor visits for fevers(symptom of cockroaches), and the leasing office has taken no action apart from sending a pest control unit that told my partner she was crazy. Not only that but we constantly hear our neighbors screaming at each other and fear that they could do harm. This is NOT a friendly place and you should be VERY cautious when moving in!"

"The parking lot is so dark at night you can barely even see when driving into the entrance after work. It's a huge safety hazard but the company is too cheap to install lights and doesn't care about its residents anyways. The dog waste trash cans are always overflowing with stinky waste and never changed, and there is poop absolutely everywhere. The apartments are located right next to a busy freeway, oil refinery, and multiple train tracks. The air smells like rotten eggs and burnt rubber 24/7 from the freeway and refineries, and the noise from the trains at all hours of the night and the freeway is non-stop. Super overpriced considering the place is a dump located in such an undesirable area."

"Lived here for 6 months. The apartments are very old and definitely need to be renovated. The pictures online don't look like the apartment in real life. All the walls are white and not accented with orange like the website shows in their gallery. Positives were that appliances are new which was nice and in unit washer and dryer was great. Maintanence were friendly and very attentive. We had a few issues with the apartment (ants in the bathroom, and fire alarm going off randomly) and it was resolved within a day which was fantastic. Beware there is a mandatory $22 trash butler fee each month where someone comes by and collects your trash bag in your trash bin outside your door. Lately this service has been unreliable. I can count on more than one hand over the past 2 months where the trash has not been picked up between the designated Sunday through Thursday service dates yet somehow we still have to pay the the same fee with less service. I'd rather take my own trash out and save the money. It's not even a far walk to the dumpster. Some of the neighbors here are weird. Guy upstairs one day was slamming stuff around his apartment, it literally sounded like he was destroying the place for 15 minutes. It was pretty frightening and we almost called the cops. Also another tenant kept putting their trash bags in our trash bin outside our door. When contacting management they told us they would speak to them, but it still continued to happen to this day. Also the neighbors across from us must have been hoarders. They would store junk in their parking space and it made the community look trashy. Lastly I reached out several times after move out asking for the status of the security deposit. I requested that management give us an invoice of any charges prior to the check being cut so we could review it. They contacted me a few days before they had to issue the check saying they were charging us $150 in cleaning fees. Thank god I took photos prior to move out documenting the clean apartment. I presented these photos to management and asked them to provide an invoice of what needed to be “cleaned” from the cleaning company or I was going to take legal action against them for falsifying the apartment needed cleaning. They came back the next day and told me they would “eat” the cleaning costs as a courtesy. This meant there was no cleaning crew that came and they were trying to scam me out of $150 hoping I’d just pay it. When you move out of here make sure to document everything about the apartment. Utah state law Title 57 Chapter 17 Section 1 and 2 constitutes what is considered normal wear and tear and that any cleaning fees must be stated on the lease prior to the signing. Paragraph 47 of the lease mentions that “cleaning fees only apply if the apartment is not adequately cleaned” which in this case they charge anyone regardless of if it was cleaned or not. Take them to small claims court if you have to, you will more than likely win if you have photos documenting your move out and they will need to eat the legal costs too."