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Geek Squad
261 West 2100 South Expressway, Salt Lake City, Utah 84115
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About the Geek Squad
Geek Squad is a technology institution located at 261 West 2100 South Expressway in Salt Lake City, Utah, United States. Our Geek Squad Agents are experts in all things tech and are ready to assist with any issues you may encounter. Whether you bring your tech to us or schedule an in-home appointment, we are here to help with installations, repairs, and support for all your devices.
Total Tech Support is a membership program dedicated to supporting all the tech in your home, regardless of where you purchased it. Our In-Home Advisor can visit your home, assess your needs, and create a customized plan for adding new tech or appliances. From fixing phones and tablets to setting up computers and TVs, our services cover a wide range of tech needs.
We offer same-day repairs for Samsung and Apple devices, with screen replacement starting at competitive prices. Our experts can also assist with setting up smart home devices, installing car electronics, and repairing gaming consoles, cameras, and appliances. Geek Squad Agents are available 24/7, 365 days a year to provide support online, on the phone, in your home, or at Best Buy stores.
With Geek Squad Protection, you can ensure that your tech remains in top condition beyond the manufacturer's warranty. Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to discuss any questions or concerns you have about your products. Stay up-to-date on the latest tech innovations and get the most out of your devices with Geek Squad's expert services and support.
Photos of Geek Squad
261 W 2100 S Expy, Salt Lake City, UT 84115, United States
Opening hours of Geek Squad
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of Geek Squad
"Went to the this geekSquad to get a cracked screen fixed on my computer. They told me it wasn't worth it and that I needed to buy a whole new computer. I went to the next PC store and they fixed it for $200. A new laptop would have been 500 plus tax at least"
"The worst. I don't know why they get so bent out of shape when a customer doesn't make an appointment, but when they don't show up for your appointment it's okay. I live 50 miles away, my appointment was at 12:40 P.M. and an associate came to tell me and another lady that nobody will be there until 3:00 P.M. so essentially getting my laptop will have me driving 200 miles because I have to drive back home and then to and from on another day."
"I called the Geek Squad helpline to see if I needed an appt to bring my computer in. The support person helping me was nice and seemingly helpful, but she either didn't know how things worked in the store or she intentionally mislead me. After spending more than 30 minutes on the phone with her she told me I'd need to take my computer (desktop running windows 8, which she knew) into the store. She also told me I would not need an appointment. I loaded my computer in the car and made the 20 minute drive to Best Buy. Because I didn't have an appointment I had to wait. The wait wasn't bad, the bad came later. When I finally met with an employee, he didn't call himself a tech and his knowledge level showed he wasn't a tech; he told me they couldn't work on my computer hardware issue because my OS was windows 8. The computer was too old was his only response. Why didn't the support person on the phone tell me that? Why did she tell me to go to the store? Why does my OS version impact your ability to determine what is wrong with my hardware? Don't waste your time with Geek Squad! Find a local computer store that does repair work."
"I would put zero stars if I could. I made an appointment on Sunday online to get my phones screen fixed I came in on Monday drove 20 minutes to the store was ask if my phone was under warranty I said no they told me they didn't have technician in. No call no notification nothing. So I was told by customer service I would receive a call.....nothing. so I called today made an appointment to get my phone fixed. I was told by the geek squad that because I didn't buy the warranty because I never purchased the phone from best buy they can't fix it. So again call customer service the ones who scheduled my appointment that that this is true after driving another 20 minutes so 1 hour and 20 minutes and wasted gas to find out my phone can not be fixed by them. So long story short unless you buy a protection plan from them they really couldn't care less about you as a customer or your problems."
"EmberLynn at Geek Squad is an amazing person they went above and beyond to help me today! Thank you for your help!"
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