United States Postal Service 3680 Pacific Avenue, Ogden, UT 84401

"Aiko in the passport office is literally the most efficient person I have ever interacted with in any kind of professional setting...ever. All while being personable and patient with us as we juggled all the paperwork and chaos of bringing in 2 little kids. Can she run everything everywhere? The world would be a much better place."

"Wish I could give 0 stars. Tried to call for over 1 hour and every time they would pick up the phone and hang up. When I finally got someone to answer, was rude and I asked to speak with a supervisor and she said she was the supervisor. I asked why they answer the phone and then hang up and just said sorry what can I do for you. Explained my issues ( missing mail) and she just placed me on hold and told me she would look into it. Really RUDE and unprofessional!"

"14 days (16 including Saturdays, active USPS transit days) "moving through the system" from O.C. Calif to Ogden, UT (3680 Pacific), stalled at this station alone for 13 days, then an additional 2-3 days (16-days)? As with a multitude of other valid complaints, these local "stations" or P.O.s sincerely seem to need, one, customer relations training, two, communication skills training and, three, job/career retraining (or training, period). Dealing with the local "stations" (again, P.O.s) has and is confrontational, putting it mildly. We were fortunate enough to reach (after patiently and VERY carefully listening to a labyrinth of USPS V/M prompts) a professional USPS staff member through the "800" who had excellent communication skills, was knowledgeable and thorough who has escalated the aforementioned issues regarding confidential, urgent documents mailed to the IRS (SSN, etc). An example of USPS substandard interpersonal relationship skills, when commented to a local senior P.O. employee, "this is why the USPS is loosing business, why consumers are avoiding the USPS," that USPS employee literally and angrily yelled, "You don't know what the H@!L you're talking about", in the presence of a busy lobby, crowded with USPS customers (and management refuses to do anything about these types of issues at this particular station). With this type of substandard service (actually, lack thereof, the exception being our local route carriers), it this entity was not protected by federal agencies, rules and laws, i.e., if this gaggle of clowns were a commercial enterprise, it would've been forced out of business long ago. After this latest issue (missing, confidential Federal documents, confrontational USPS employee) I'll comply with my own comments made to the aforementioned USPS, pay the additional few dollars for FedEx, get far better, superior and reliable service, while avoiding the aggravation and frustrations of the USPS."

"I have no complaints about this branch. I have been told this is the main branch. I don't know if the mail person needs glasses or more training. This is on going. Mail placed in the wrong box at Pleasant Valley. We are re delivering the mail. TODAY I was told I had a package. The only problem is it belonged to someone else. I never did get my package! This is past being tolerable."

"I just wanted to ask a simple question, but was met with a rude, snarky attitude. I knew exactly where to call for what, but I just wanted a simple answer any other postal office could have given me, so I called the first one that popped up. I would suggest an attitude check with your girls up front in the phones."