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Ship Central
8152 Welby Park Drive, West Jordan, Utah 84088
About the Ship Central
Ship Central is a premier storage facility located at 8152 Welby Park Drive in West Jordan, Utah. Our institution offers a secure and convenient location for storing all your shipping needs. Whether you need to store packages, merchandise, or personal belongings, Ship Central has the space and resources to accommodate your needs. Our facility is equipped with state-of-the-art security measures to ensure the safety of your items. With our convenient location and top-notch services, Ship Central is the go-to choice for all your storage needs in the West Jordan area.
Photos of Ship Central
8152 Welby Park Dr Ste A, West Jordan, UT 84088, United States
Opening hours of Ship Central
Monday:
08:30 - 16:30
Tuesday:
08:30 - 16:30
Wednesday:
08:30 - 16:30
Thursday:
08:30 - 16:30
Friday:
08:30 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of Ship Central
"We've been fulfilling with Shipcentral since 2015. The first couple of years, they had some growing pains with getting their tech right but once you brought issues to their attention, things would get fixed and apologies offered. They would even refund fees on mis-shipments and provide prepaid labels to rectify their errors. I personally spoke to Dan (owner) when we onboarded and really felt he was genuine and trying to build a great business. So we stuck with them. Over the years, they struggled and Dan finally sold, again offering a reassuring stance on the future of the company. Fast forward to now, and we are fed up with them. Their customer service has deteriorated to all-time lows. Granted, the 3PL industry has seen a major boom thanks to COVID but under no circumstances should a company treat their merchants (and inventory) the way that is now customary with Shipcentral. I've had to spend way more man-hours than could be justifiable going back & forth with support, mostly Cassie and Haley about issues, enduring the most ridiculous responses. It’s just mind blowing. And then the lies. I think they assume that most of their customers just must not really know much about what goes on behind the logistics scenes. One time I caught Cassie in a lie so deep about one of our FedEx shipments, that Jacob (supervisor) had to call me and eventually own up to the fact that her stories just didn’t line up. Again, an inordinate amount of my time wasted. They’ll sometimes make mysterious “adjustments” to your inventory and you only find out in the reports (if you bother to check). Ok, 1 or 2 units… meh. Not worth the time to investigate. Or they’ll send you a photo of a bashed up item claiming it was defective when clearly someone “interacted” with the unit in the warehouse, causing it to become a ghost of its former self (Ok, so Amazon FBA plays the defective game too). In the past 18 mths, we’ve moved almost all our fulfillment to another 3PL and pretty much only stash bulk cases with SC. What could go wrong? This week, we went to pull the last 15 cases of a particular SKU and again, a mysterious adjustment down to 12 cases occurred. I emailed asking for an explanation and of course, the usual back-and-forth ensued. Then Haley came back asking for a packing slip. True story. I had to explain to this fulfillment center rep that a packing slip is something that was included in the pallet of 42 cases that they had received when this batch came in last year. Said pallet was received, counted and recorded by SC staff before being added to inventory. I dug in our records and produced the email alert that they send every time inventory is received. Usually if you send product to them without a packing slip, they'll note it in the receiving notes. No such note on this shipment, since there was one. The purpose of the slip is for the recipient to verify what is being received and then double check against what the sender printed on the slip. The receiving worker wrote “Checked 1 box to verify qty per bulk pack (24 units) 7 boxes x 6 layers = 42 units”. We shipped a 42-case pallet from the manufacturer and a 42-case pallet was received by SC. Irrefutable. So where are the missing cases? Haley came back asking for our Purchase Order. Sigh. After expressing how a PO of what we produced has nothing to do with what they could not deny receiving, I went along with it. She responded “unfortunately this paper work does not help us further the investigation. We only received the 40 cases and this was received incorrectly.” After the fact? Now even Amazon FBA won’t do that. We have now learned that SC will not take ownership when your inventory is “lost” in their warehouse. You may be looking at your inventory in the system thinking all is well - but you have NO IDEA if the inventory actually still exists in the physical form. And when the moment of reckoning comes, be prepared to be given the most egregious responses. We are now concerned about our hundreds of other cases with them and will be seeking recourse."
"I'd give 0 stars if possible. Ship Central has been the worst warehouse I have worked with. They lost my inventory twice, shipped the wrong products multiple times, shipped cartons as individual cartons instead of on pallets as requested, accepted inventory that wasn't addressed to them, took days to answer email, slow to resolve issues, and were dishonest about charges. I spent so much time and money trying to correct their errors. If you are looking for a quality warehouse, look elsewhere."
"This is why Shipcentral is probably the best fulfilment company: Whenever I call Support, the phone is answered in literally under 5 seconds, by someone super smart & happy to help right away. I doubt there is any other company that can boast such a high standard of customer support, and they deserve full credit for prioritizing this. In my experience, most fulfilment companies usually don't even answer the phone, even the famous ones. Try it for yourself if you don't believe me. Their accuracy, speed and pricing is so far faultless, but it is the quality of their customer service that sets Shipcentral way above all competition. I look forward to growing with you for many more happy years to come."
"Once the company I worked for shut down Ship Central started threatening me personally with legal action for thousands of dollars of fees to dispose of 2 pallets of inventory. Also Ship Central threatened I'd be personally responsible for all legal fees if I didn't pay up. EDIT: The response from ShipCentral is complete BS and you see by how long they took is reflective of how fast they communicate in general. There are plenty of 3PL companies to use, do not bother with ShipCentral. Also note how the response is "from the owner" because he is not even willing to publicly associate his name with the business."
"Ship central is one of the best companies I have done business with. They treat you like a business partner, they really take care of you and help your business grow. Awesome turnaround times, software integration, same-day shipping, daily inventory reporting and great prices, what could I ask for......."
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