XPS Ship 7084 South 2300 East, Cottonwood Heights, UT 84121

"If I could zero stars I would, canceled in March and still have not been able to get my refund of over $400!! Terrible company. I keep getting the run around. I’ve been told it’s in accounting, it has to be approved, it could take up to 90 days etc. no call back, no communication. My advice is if you want to cancel, use all the credits because you’ll never get your money back!!"

"The customer service is excellent. I've been using XPS Ship for several years now and I appreciate the service."

"Was waiting for our delivery, it never arrived. Found out that the order was delivered, just not to me. Called the shipper and verified the info was correct for delivery. Costed me another week to get my package. Good luck if you decide to use them."

"Took $500 from my account without notice 5 months after I cancelled the account. Refuses to tell me when/if I will get a refund. Doesn’t return my phone calls or emails, doesn’t communicate. Doesn’t care that my small business needs this money. Claims USPS is holding my funds yet cant produce any files on it. Said it can take the money because my account wasn’t “cancelled” yet I have no access to the online portal to check my account. This place is an absolute joke."

"The shipping aspect is okay. When we closed our account, however, was when the fun began. The account was closed on January 10th with a balance owed to us. Would we get a refund? "Yes" we were told. Today is April 2nd. Through about 1/2 dozen phone calls over the past three months, we were given one excuse after another as to why a check wasn't sent to us. They are either completely incompetent or consummate liars and dishonest. I suspect the latter. I've complained to the BBB and the Attorney General of State of Utah about this dishonest company."