Kimball Appliance Service

"Spoke with Justin, their service manager, and very disappointed. This company dropped the ball on a part order from Zephyr. One week ago, their technician arrived and said he would order the parts from Zephyr (which are usually shipped overnight). A week has passed and Kimball still is telling me they are waiting for parts (my guess is that they never ordered the parts). Zephyr confirmed they see no further orders on my service ticket from Kimball. Willing to 'deal' with all of this, I expected Kimball to own their mistake and fit me into an appointment tomorrow where Zephyr is overnighting the parts. Instead, Justin said "I'm not doing it," about sending someone out the next day, and told me to call another company. That's not the way to own the mistake your company has made with the parts never being ordered. There was also no communication from Kimball throughout the process. Only my calls prompted any activity (which clearly wasn't much). Seems like a bad company to me. I'd find another. Update: Jan 11 - Thanks Alec. I was surprised by how little value I felt your company had for me as a customer. I know I was asking for more than a standard transaction, but this was after waiting a week with nothing happening. I'm happy to provide any further details you need as you do your investigation. Update Jan 25 - Well, I've been waiting on Alec for two weeks to see what he found, but haven't heard anything. Alec? Update Feb 23 - Still no update from this company or Alec. It's over a month now and they can't even focus on customers enough to give a simple response here as to what happened. Since this timeframe, I've used both Mr. Appliance of SLC (completed the job above) and Appliance Service by Paul (refrigerator issue) for different manufacturer warranty issues, and both have shown better service and customer care than I experienced with Kimball. Again, I'll offer one last time for Alec to let me know what happened after his investigation. Otherwise, I can't help but think the response was just words without action to protect their reviews. Update March 12 - No updates from this company. I'm done with this review, as I think their lack of response says it all. I wouldn't use this company."

"Silas was very friendly and knowledgeable. He cleaned and sanitized our office ice machine quickly and thoroughly. He gave clear instructions on what to do and expect afterwards. We will definitely be using them any time we need our ice machine cleaned and sanitized. Great customer service and communication!"

"Purchased from Canada, I dealt with Jason and had a great experience. He dealt really well with an issue that wasn't his fault and made it right. I hope to not need any more parts for my Viking range but if I do, I'll be calling Kimball first."

"Henry was so knowledgeable and efficient when he repaired our Scotsman ice maker! He gave us a great education on what maintenance we needed to be doing to keep it running. I was very impressed with the service. Thank you."

"I worked Derek Hunnewell and Steve the top service Technician. They both were amazing and so helpful. I have never had such honest fantastic work done on any of my appliances. They made the whole experience so effortless! This company is excellent in every way!!! Thank you so much for your wonderful work!!! Allison Shayne"