Appliance Connection

"I tried to give this place a free dryer and they said they would pick it up after I gave my phone number, address, and pictures of the dryer. The weather was bad, and then the guy had a hurt back, and the last time just flat out blew me off after he said he'd come get it and I moved it to the street for his easy pickup. I'm guessing he just changed his mind, but not once did he reach out to me to say he couldn't it, so now I change my mind. The customer shouldn't have to do all the work."

"The owner is amazing! Kind, friendly and went out of his way for me.His prices on appliances are fantastic! I will 100% buy from him again in the future."

"Oh my gosh. PLEASE stay AWAY!!!to A "floor manager" David took my escalated call. I'm adding that in hopes his boss sees this review. These people are rude insulting have no clue how to do business. When I placed my order I was given an estimated arrival time. When that day rolled around I checked on the progress. Not only was it not arriving that day.. IT HADN'T EVEN SHIPPED. They just got them in that day. I was told it was going out that day or the next and would be here (no garuntee because if something happened to the truck) Sunday or Monday. But that didn't happen. They CANCELED my order without my consent! So they litteraly made me go without a microwave for an entire week and now I have to go find it somewhere else. And start over. When I called to question it, they didn't even apologize. Just said I could reorder on line if I wanted. Can you believe it? Just save yourself from these morons and shop elsewhere!"

"We purchased a garage ready upright freezer and fridge. Reason I bought from them is website said it was in stock. Freezer was not. So waited almost 2 months to receive. Once I received it the freezer had dings all over it. I spoke with the trucking company who we had haul away our old fridge/ freezer and deliver the new ones and they said to call company with the concerns of damaged freezer. So under their advice I thought company would do a simple exchange. Nope they said we should not have accepted it and the best they can do is exchange with a shipping charged to us at 300 dollars. Not only did the product come damaged but neither trucking company or appliance connection want to deal with us. We have tried emailing to talk to a manager at appliance connection ( Elizabeth). No luck, they even gave us a wrong number in an email and we had to call the customer service and find it ourselves. We have tried calling her and no luck. We are pinged around when we try to call them to talk with someone. I will never buy from this company again. They don't want to do what is right. They say trucking company shouldn't have said that and I said I agree but they did and even noted it on his delivery notes. And the trucking company say to talk with appliance company. It's very annoying I would have sent it back right away but they hauled my other fridge / freezer and I had no room for all my food and they said the company will handle it don't worry. Go with Home Depot or Lowe's. Much better customer service ."

"I won't buy from anywhere else!! This family owned business is absolutely the best!!! I also love the 1 year in shop warranty!!! Nice to know I have it if I need it! Customer service was amazing!!! If you are in need of a washer or dryer, you won't regret buying from this business!!!"