Grainger Industrial Supply

"Went to get some parts and there was only one service rep working and 6 people in line. Never again!!"

"First time here at this location jere in Salt Lake and Correy Cummings gave me the best customer service that I can ask for. He spent the time to insure I got the correct product I needed. Thank you Correy!"

"Highly impressed by the experience I had with Grainger! Even more so considering I'm just a "general public" figure. I found something similar to what I needed on their website...but it wasn't in stock at my local store and wasn't exactly what I needed...but figured it was something I could make work. I called in, and was helped by three of the nicest people on the face of the planet! The first person confirmed that what I was initially looking at was not available at my local store...then when I asked if he had any recommendations for something similar...but that was available at my local store he professionally informed me that he didn't know...but that he could put me in touch with someone who did. He asked me if it was okay for me to be placed on hold briefly while he got in touch with this other person. It was a very brief hold indeed and was personally introduced to the new person via 3 way call by the person I initially contacted. This 2nd person (I think they called him a parts specialist or something) was very good! He took one look at the original item I called in asking about and then proceeded to ask very good clarifying questions about my equipment and what I was trying to replace...and in a matter of minutes he had not only found a part that was in stock at my local store, but it actually was going to work better than the original part I found. He then put me in touch with someone at my local store so I could formally place an order. The gal I spoke to at my local store was also super kind and helpful and took my order very well! But it gets better! Just when you think we've reached the pinnacle of customer service...there's more awesomeness! I placed my order over the phone and got my emailed order confirmation at 10:49 AM...at 10:56 AM I got another email saying my order was ready for pickup. Now I just ordered one little part so I'm guessing larger orders could take slightly longer to get prepared for pickup...but still less than 10 minutes to be ready for a phone order...impressive! Especially so, because this part was critical to the equipment I was using for work that day, and I had to get it back up and running ASAP. I was driving to the store as I was placing the order. So I arrived at my local store at 11:04 AM, walked in, and didn't even have time to wipe my feet on the mat before someone approached to assist me. Told them I was there to pick up an order...I arrived so close to when the order was ready for pickup the paperwork hadn't been delivered to the will-call desk yet, but they went back and quickly found my order and I was out the door headed back to fix my equipment minutes after arriving. Cherry on the top of everything...this was not only the only place that helped me find what I needed, and who had it in stock locally, but also beat everyone else's price! Great job everyone! Will certainly be using you again in the future!"

"As a weekend handyman, it's difficult to find the parts that I want to use at the large home stores. I went to the local Granger in Salt Lake City, Utah, and was waited on by Ben. Ben spent a lot of time with me, went above and beyond to help me figure out what I could use to change the venting in my house. What he suggested was perfect, and far less expensive than what I would have paid at one of the large box stores. Thank you, Grainger!"

"First time here. Had a great experience. I was a little bit worried that this would not cater to an individual homeowner, but it was totally fine. The process was easy and the staff was friendly. They have a bit of a different set up from a big box store. You work with someone at the front to put together your order, then they go into the back and gather it all up for you."