Costco Tire Center

"I was wary when I read some of the reviews after already purchasing my tires online. The tires were delivered to the store promptly, I was able to make an appointment online quickly and easily, and my experience having my tires installed was painless and able to get my shopping done while I waited. Overall a good experience. I do, however, agree with previous reviews that you will not get anyone on the phone at the tire center. I have tried multiple times at all times of day. It's unfortunate, because it doesn't really reflect the overall competence of Costco and their values."

"Great price but discouraged for the waiting time. I lost the warranty because of the tire rotation. After set up an appointment then an hour waing time on the line then 2 hours waiting time till they call for the tire rotation is done."

"Subpar service! Here is a suggestion based on repeat experience - schedule clients for service based on true staffing and ability to deliver on promise. This is not hard! I for sure would appreciate realistic expectations are set upfront which allows me to make an informed decision on the need to seek service elsewhere. Nobody available to check clients in at scheduled time (arrived earlier and waited for 15 min past my schedule start to hand over vehicle keys) One hour service time quoted at scheduling, extended to 75 min at check in. 30 min added during service, lack of staffing cited as a cause! Unacceptable!"

"This is the worst service you’ll ever get. In the past I’ve wasted an entire day at the tire center because the guy at the counter kept saying it was almost done after they gave me a call. That was 8 hours wasted between me and my husband. We thought this might be that associate’s bad customer service behavior and decided to give them another try and same thing. An associate skipped us while we were in line to help the person behind because he forgot his membership after waiting a while. I do not recommend Costco. These people don’t value your time."

"I would not recommend buying tires here or getting service here. It's difficult to get an appt and even when you can get an appt, you still have to wait 1.5 hours. One of my wheel center caps went missing after my last rotation and they refuse to own up to the fact that they broke it, so now I'm out $35 for a replacement cap. I was told that my car is old and it "just broke." Okay. Those don't just fall out, the dealer agreed with me on that. They also refuse to answer their phone as they "just have too much volume." I saw multiple other people complaining about the phone in the reviews here. Last time I picked up my car they didn't even verify my name or ID so my car could have been given away to anyone. AVOID."