Grounds For Coffee

"If don't mind hunting for a parking spot, the overall experience at Grounds was good. They have good service and products, though the drinks tend to be overly sweet."

"Less than desirable customer service by CLINT, went in to buy gift cards and was informed they were out. Asked if any other locations had any and was told it didn’t matter because they are all individually owned franchises. So in others words if they aren’t the locations you’re buying from then they will refuse to help you.. I let Clint know although they may be individually owned franchises The picture and name they display on their building are all the same meaning they should be working together helping one another. Clint did not share that same mindset and continue to argue with me, telling me how I am wrong.. Went and got gift cards from Daily Rise instead as I will never step foot in there again do to Clint’s behavior and poor customer service. As responsible, franchise owners, I hope you realize Clint is a liability. And do what’s right to better your store for your customers.. Update: Manager decided to write back on here before actually talking to me on the phone and understanding the situation. Just like Clint they both assumed I was only looking for gift cards for there location without even asking. I explained to the manager if Clint had simply said if you are only looking for this locations gift cards you will need to come back another day. However, if you are looking for other locations, I can assist you in finding those. Manger still stood strong on Clint’s side and could not seem to grasp the concept of “assuming what I wanted before asking” is what lead to a undesirable situation. Ask, help and be kind are great practices of customer service. I hope you guys get some better training on this as it will help you all become a better team and grow."

"I wish they had better selection of drinks and food, and that the hours were longer. Closing at 6pm is really disappointing for all the students wanting a quiet place to study. And they usually only have 1 person on shift so the lines get long which I don't blame the employees because they are doing their best."

"Demon pictures, satan pictures, this place is evil. Absolutely terrible customer service, the people that work here have zero happiness inside them. They are dead inside with no enjoyment. I watched customers get their coffee before this group of teens, then I watched a woman come in after me, get her order before mine. This place sucks……."

"Really great price for a hammerhead! Clean, uncrowded, and excellent value for your budget. The staff were friendly and quick to whip up my java selection. You can wait in line for an overpriced coffee somewhere else or get it done the right way here. I walked out with a delicious caffeine drink and still had money in my pocket! Great selection of magazines and books to read. A few games too. Nice lounge and patio. And an awesome sticker machine to support local artists."