Ellie Mental Health
3051 West Maple Loop Drive, Lehi, Utah 84043
About the Ellie Mental Health
Ellie Mental Health is a leading institution dedicated to providing comprehensive mental health services in Lehi, Utah. Our team of experienced professionals is committed to supporting individuals in their journey towards mental wellness. Located at 3051 West Maple Loop Drive, our facility offers a welcoming and tranquil environment for clients to receive personalized care and treatment. Whether you are seeking therapy, counseling, or psychiatric services, Ellie Mental Health is here to help you navigate through life's challenges and achieve emotional well-being. Contact us today to schedule an appointment and take the first step towards a healthier mind.
Photos of Ellie Mental Health
3051 W Maple Loop Dr #300, Lehi, UT 84043, United States
Reviews of Ellie Mental Health
"I have been doing therapy now for a year. I'm able to do it from the comfort of my home, and I've been able to work through so many things. I would recommend Ellie Mental Health to anyone and everyone. It's literally saved my life."
"Billing is terrible. I haven’t had a session since July 2023 and was never notified that I owed anything. My therapist left Ellie in July and I followed him. In October I had a charge on my card from Ellie for $500. I was very confused as to why this was as I haven’t receive any form of communication that I was owing a balance. I called customer service and I told them I needed that refunded. They said they were gonna look into it and call me back. I never got a call back but they did refund me. Fast forward to a week ago. I had a rep by the name of Spencer (he’s been nice to talk to) and he said that I had an outstanding balance of 300-400 and wanted to set up a payment plan. So I then had to go over everything with Spencer of what happened in Oct and asked why I owed. After going back and forth for a couple of days, come to find out they were miss billing my therapist as “out of network” even though I got pre approval both from my insurance and Ellie. We came to the conclusion I actually only owe for 1 copay visit. If I didn’t take the time to investigate and check my records for my sessions and how they were done (insurance covers fully for zoom meetings) I would have been charged 105 instead of 35. I felt like I had to do all the work in finding these issues. Edit- I will give them a 3/5 for the great customer service I have been receiving with Spencer in order to get this resolved. He’s been super nice and patient during this process."
"I've been visiting with my therapist for years. He's fantastic and he's helped me work through a lot of personal stuff as my life has taken twists and turns. If Ellie staffs more therapists like him, this is a great place to be."
"Therapist was okay, but the billing department is awful. They billed my insurance, and then before getting a response from the insurance, they billed my credit card over $500 without my permission, and refused to refund it until I opened a dispute with my bank. Keep in mind they could see that I already met my deductible and would never have owed $500 for three sessions. They refunded me in part. Then today, seven months after having any visits with them, they charged my card again without my permission, overcharging me again. And I had to get my insurance on the phone with them to prove they were over charging me again, and they now owe me another refund. All of this headache for three sessions with a counselor. Customer service was always frustrating to deal, I was constantly being transfered to other departments that couldn't actually help me, and I was always waiting a minimum of 30 minutes before someone would answer the phone."
"I have the chance to meet a number of the therapists at Ellie Mental Health and I have been impressed with how much they care about their clients and the breadth of experience and knowledge of different therapy techniques. Jason, Jeff and Brandon all demonstrated a thorough knowledge of therapy. I would definitely recommend them."
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