Fjällräven Brand Store

"I never write reviews but I felt it necessary after my experience in this store. Yesterday the 26th around 1:30/2:00pm I went to exchange a pair of pants my fiancé had bought me for Christmas. We were unaware that they were final sale. When asking about the return the women working the front desk made me feel stupid and was extremely snobby and condescending. The other women with short blonde hair working the desk was also rude. After leaving the store my fiancé and I were super bummed and it ruined our time on Main Street. I will not be purchasing anything from this store in the future."

"Matt and his crew here at Fjällräven Park City are top notch. They are knowledgeable and friendly. Recently, I brought my Keb Pants and Vidda Pro Pants into the store that sustained some damage. The in store Tailor stitched them up good as new, and the store Fed Ex'd them to me for free within four days. Highly recommend these guys/gals."

"(May 2023) Initially I had good experience with regular employees. but then I came in to exchange the pair of pants for another manager or the lead person in charge was very condescending/snobby when she found out the tags were in the pocket and not on the pants. Never had problems like this in Bend OR. or other locations"

"This store is excellent and the staff are extremely helpful without being pushy, which is much appreciated! I found a pair of pants (Keb) that I really liked, but the legs were too tight on the pair that fit in the waist. I was bummed out, but then learned that the shop could alter a larger size that fit my legs but had a waist that was too large, for free! The tailor did an amazing job and was able to take in the waist, and the pants fit perfectly! I liked them so much I bought another pair with the same alteration. The store mailed the pants to me once complete, and the whole process took less than a week. Businesses rarely offer such great service while working to find a solution for their customers. This store delivers and is highly recommended!"

"High quality items at a reasonable price. The employees are really nice and helpful and the store is always clean and orderly. Tailoring and repair of items is available onsite. I know when I buy a Fjällräven item that I'm buying something that will last a lifetime. Street parking can be available, and there is also a parking garage on the street behind the store."