Innovation Pain Management
1988 West 930 North, Pleasant Grove, Utah 84062
About the Business
Innovation Pain Management is a leading healthcare institution located in Pleasant Grove, Utah, United States. Our team of expert doctors specializes in providing cutting-edge treatments and therapies for managing chronic pain. We are dedicated to helping our patients find relief and improve their quality of life. Visit us at 1988 West 930 North to experience our innovative approach to pain management.
Reviews
"they don’t work with insurance companies at all very hard to understand the person speaking on the phone I speak a little to no English"
"This office does not have any semblance of organization. Have had multiple calls trying to "confirm" an appointment only to have them try and pressure me into an earlier time. Never had proper follow-up after my procedures and horrid customer service. Would not recommend this place if you've been in an auto accident."
"Just had the worst experience ever at a physicians office...and never even saw the physician. My daughter had an appointment to recieve a pain injection for 2 weeks. 2 days ago the office called to say that they would have to split the appointment to a consultation and then a procedure. Why didn't they schedule it that way to begin with? They never called with further information or to reschedule so we showed up today....and the staff lectured us on our lack of communication...and misunderstanding. I have NO idea if this physician is even competant or good, but the staff is offensive, difficult, argumentative, dismissive and callous. I'd be worried if that was my staff."
"If I could give them zero stars I would. Absolutely the worst customer service I have ever experienced. After so much miscommunication about scheduling an appointment, and showing up for an appointment that was scheduled weeks ago, they had rescheduled me without confirmation. They wouldn't explain their services or what is going to happen during the appointment. If you try to work something out with them, they belittle and disrespect you. Never have I been treated so rudely in my entire life. They were more focused on putting the blame on me for the miscommunication than trying to solve the problem. After all of this experience, I would never let their doctors come near me with a needle. I would never send my worst enemy here. I am absolutely appalled by their customer service."
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