Blue Cross Blue Shield of Montana

"I have called twice to get benefits for a patient and the first time I was on hold for 25 minutes before I gave up. The second time I have been on hold for 28 minutes and counting. Terrible response time."

"The worst customer experiences ever. Continually deny treatments that we pay for. Thousands of dollars a year and you can't get treatment prescribed and authorized by medical professionals. Useless company with useless employees. Why do we pay for coverage when we can't get treated? If any other businesses pulled this garbage they would be out of business."

"If there were zero stars that would be my rating. Unfortunately, this company’s method of operation is to try to save money by denying care and then making the person and their providers fight for it. They would send documents to me telling me why things were denied, but the criteria I had to meet were all clearly documented in my medical records. They confirmed receipt of these, and acknowledged the information was in there but continued to deny. My physician even called and told them it was medically necessary and still it was denied. Anyone that’s ever gone through a severe medical event knows that having additional barriers to treatment, especially ones that are illogical and hypocritical, only succeeds in making you sicker. No economy or society ever flourished by denying healthcare; many have flourished when they support the health of their people. Had I not had the opportunity to switch insurances, I never would’ve had the tests that diagnosed my condition and helped me return to functioning. I heard they lost the contract for us retires as well as the state workers after only having it a year. If that’s true, kudos to the state for being so responsive and showing that you care about the health of your employees and the retirees still on the state health plan!"

"I pay more than my rent a month for insurance, and I still have to pay 4 times that before they cover anything. It is a scam and a rip off. I hope the company goes under and takes all of it's employees with it since they want to work for a corrupt corporation."

"I would do less than one if I could. Worst insurance I have ever had. Impossible to talk to an actual person..it’s all automated. It makes it impossible to ask any questions or solve any problem. WORST EVER"