Bob Utter Ford 2525 Texoma Parkway, Sherman, TX 75090

"We brought our car in for oil change on a Saturday & they showed me how alignment had ruined tires. Dustin was very attentive & kept me informed of all that was being checked. We had new tires put on & scheduled alignment for the following Monday. He got us in and out in no time just as he said & stayed on top of what was needed. Great experience & highly recommend Bob Utter Quick Lane!"

"This Quick Lane's service was super fast, friendly, and let me know where they were at during the process. I went in for "The Works" and to my surprise, they did everything in about half an hour. I would highly recommend the Quick Lane."

"I get in and ask one of the service guys how many quarts and cost for the specific diesel engine. He points to the $109, and says I am not sure of how many quarts it will take. So, I asked another service guy, and he said 15 quarts. I asked the price, and he said about $109. So, I noticed the service guys going to the lobby and telling people bad news and the extra charges. Yeah, they got me with you need new fuel filters for $140. So, I get the bill, and they charged me $140 for the oil change , and $150 for the filters. I am sure the parts and oil they use are good grade. This is not a fast service place. A walk in appointment took 30 minutes to get the truck in the bay, and at least 1hour of work(the guy was working hard).They did do the 30+ point inspection. They did say all else looks good."

"I use to love the Quick Lane when I first bought our new 2019 Kia Optima. Over the last 2 years that has changed horribly. Please pay attention and do your own research an employee and even manager will lie to you in a hurry! If they tell you the manufacturer has changed the type of oil your vehicle requires, please know that the manufacturer is legally liable to inform you of that. A phone call to the manufactures customer care line will quickly prove the lies. On a second note, if they come show you a dirty engine or cabin air filter you should know that it is not the one from your car. Yours may be clean and perfect, but for fact the one they bring you will be nasty and dirty, but its not the one from your car!"

"I was told it would take less than 1 hour for my service. At the one hour mark I checked in and was told all work was done, that they were adding oil, that I was almost done. 30 minutes later (90 total at this point) I was presented a dirty cabin air filter, this mean I was LIED about the prior status. In total it took more than 2 hours for a simple oil change. The Quick Lane area did not have coffee, there was a sign up saying they were out of supplies. However new sales still had coffee, I guess they have a better supplier... I was very disappointed in my whole visit."