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Best Western Plus Airport Inn & Suites
5433 Wiley Post Way, Salt Lake City, Utah 84116
About the Best Western Plus Airport Inn & Suites
Best Western Plus Airport Inn & Suites is a top-rated lodging establishment located at 5433 Wiley Post Way in Salt Lake City, Utah, United States. This hotel offers comfortable and modern accommodations for both business and leisure travelers. Guests can enjoy amenities such as complimentary breakfast, a fitness center, indoor pool, and free airport shuttle service. The hotel's convenient location near the airport makes it a popular choice for travelers passing through Salt Lake City. With friendly staff and a welcoming atmosphere, Best Western Plus Airport Inn & Suites is the perfect choice for your next stay in Utah.
Photos of Best Western Plus Airport Inn & Suites
5433 Wiley Post Way, Salt Lake City, UT 84116, United States
Reviews of Best Western Plus Airport Inn & Suites
"There is plenty of parking, the service is good, the rooms are clean, the beds are comfortable, the breakfast was above average for the price of the room. I didn't get an opportunity to test the wifi. I would definitely recommend staying here. The only downside is the carpet in the room and hallway had some paint stains from a prior remodeling but that doesn't bother me given how affordable the room was."
"I booked this hotel specifically because it has a hotel shuttle. After a long day of delayed flights, we checked in at 2am and requested an 8:30 am shuttle. Checked out at 8:15 am and told the clerk we had requested the 8:30 am shuttle and sat in the foyer. At 8:40, same clerk asked if we were waiting for a shuttle and we again said yes the 8:30. Then she informed us we were not on the list so the shuttle didn’t come at 8:30 and would be here at 9. Then a bit later she said the shuttle did drive by around 8:30 but didn’t see anyone though we’d been waiting since 8:15. Very frustrating. If a hotel advertises and airport shuttle, there should be much more diligence to making sure it is taken care of for customers."
"I do not usually write bad reviews and simply avoid businesses moving forward but the attitude of the manager at this hotel has caused me to take the time to negatively review this hotel. We got caught in Salt Lake City due to a medical emergency. When I booked with this hotel I asked if they had availability for one night and possibly more as I didn’t know the length of my stay. I was told yes and given the rate. I ended up staying 4 nights while my daughter was in the ICU at a local hospital. Upon check out my bill charged me the quoted rate for one night $109. The next nights my bill showed charges for $179, $209 and $194 plus tax. I tried to dispute this with the front counter staff as nobody had verbally communicated the change of rates to me but was told only the manager could change it. I called Best Western Head Office who told me they could do nothing either. Not happy about this but they logged a ticket with the hotel. The next day the manager called me to resolve the situation. She asked me if I had signed anything. I had not. She verified that then went on to say that each and every day I gave them my credit card was my signature. They had my credit card from my initial booking so it wasn’t like each day they reviewed my account with me! I assumed that the rate would be the rate discussed upon booking. Not one that fluctuated daily. The front desk staff told me had I gone on the web daily I could have secured a better rate. Yes! That was the first thing on my mind while my daughter was fighting for her life!!! The hotel manager would not credit me the difference in price from my quoted price of $109/night and the differing amounts charged. When I told her I would be putting in a dispute with my credit card company she told me to have a nice day! No apologies for the lack of communication, no resolution. She did NOTHING to rectify this situation. Had I known the new rates I would have not stayed at this hotel. I will no longer be staying at ANY Best Western and what a difference from Delta Airlines who rebooked me twice-cost free-due to a medical emergency and provided excellent customer service. Unfortunately the fact that this manager upon realizing I had not signed ANYTHING regarding the room rate differential, did nothing o fix my issue AND the fact that their head office would not advise them to charge only the verbally communicated rate has left a bad taste in my mouth regarding this particular hotel and all others in their franchise. If I could give 0 stars I would! I only want to support businesses that stand behind what they say they offer"
"Staff is great! Trying to do their best to cover management problems. Concern 1: accessible rooms are not really accessible (stayed in room # 227, can’t really imagine how person who use wheelchair can use the restroom at all. Someone from the managers should try to do it before name the room accessible.) Concern 2: no hot water. Hot water upon request (once you are asked staff about it, they know what to do - need to run hoses to get the hot water running)."
"The room itself was fine. I asked about guest laundry when I checked in. They assured me that they do have self serve washer/dryers. Turns out they are all broken. So don’t stay here if you want to do any laundry before your flight. Also the shower would’ve get very hot. I asked to check out and get a refund once I found the laundry situation. I was told I could check out but they may or may not give me a refund. Bottom line, there are at least half a dozen better hotels with much better service for the same price within two blocks of this place. I would recommend staying in one of them."
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