ServiceMaster Of Salt Lake City

"These guys are very helpful, prompt and honest! We were told by a pest company that we had mold and given a very high estimate to have it treated. To be safe, we had Elin of ServiceMaster come out and he spent time inspecting. He assured us and provided images to show that we did not have a mold problem. I was so relieved! we did have some ground water coming up through the concrete in our detached garage, which they were able to quickly treat with an effective spray. It was really nice of them to address it on the spot and to help us in making an educated decision about mold in our home. Very friendly!"

"Mike and his team went above and beyond to help when our 3 story apartment complex had a leak. The leak was on the top floor and leaked down to the lower 2 floors. Brendon was professional, thorough, and very helpful to get the necessary clean up complete. So happy I called them. Quick to respond and reasonable. A+"

"Our house flooded for the second time in two years. The first time was a nightmare and constant barrage of contractors that resulted in inefficient work and and work not completed properly. Service Master of Salt Lake is incredible. Especially our Project Manager Nate F. He is amazing, very consistent and helpful. Always on time and very communicative. The work in our two rooms was done in four days. Definitely keeping this contact in my phone for future needs."

"Michelle and her crew went the extra mile to schedule work with us. We chose them over a maid service because we were under the impression they were a deep cleaning service for cupboards, floors, refrigerator and windows. We just bought a home that needed deep cleaning in these areas. Unfortunately, the quality of the work was very poor. We are still cleaning our home to finish the job after they left. Kind people but not thorough and not quality work. Would not use them again. We have used maid cleaning services in the past that have done a far more exceptional job for half the cost. They were going to leave without finishing and during a walkthrough wet pointed out many areas that were missed. Michelle stayed later to fix the mistakes but I am not happy with the overall results."

"We had water enter the basement of our home when Provo, Utah experienced a "100 year storm" last September. After checking with our insurance company, we were referred to Service Masters of Salt Lake. We spent many hours vacuuming carpet and removing as much water as possible. Service Masters technicians came the next day to assess the situation and set up their equipment. It is my opinion that Service Masters is in the business of inflating their total bill as quickly as possible. They loaded our premise with air movers (aka large fans), which they charge approximately $25/day to leave at your premise. We ran up a bill of over $1500 the first day the equipment was there. Service Masters did nothing to shorten the amount of time that their equipment was there. They said that they were going to put up a zip wall to isolate the affected area. They never put up the wall. They placed two dehumidifiers to pull the water out of the area. Unfortunately, one of the units was defective and never worked. They never brought another dehumidifier. They never attempted to extract any more water from the carpet using their truck mounted vacuums. They waited three days before they decided that the carpet pad should be removed. They just put their expensive fans in and let them blow the humid air around, while charging you thousands of dollars and telling you that your area is drying slowly. They originally gave us a verbal price estimate. After we learned that the claim was not going to be covered by insurance, we asked what they could do to help minimize the bill. They were able to remove over half of the air movers after the first day (suspicious?). We agreed to perform much of the manual labor that they included in their original verbal estimate (removed the carpet pad, vented the sheet rock, removed portions of the sheet rock, and re-positioned the air movers to dry the area) and their final bill was still 70% over their estimate. We tried to dispute their billing with several levels of the company, but they were unreasonable in every manner. Please if you do happen to be in a situation where Service Masters of Salt Lake is your last option, get a written price estimate. The law says that they must get your approval if their price is going to exceed the estimate by over 10%. Even if you are up to your ankles in water, get a written estimate. It will make your life so much easier in the future."