Best Buy

"Best Buy is OK but the maze you have to drive through in that area is not fun."

"Called to make sure they had the laptop, the rep told us that he had a few. Informed him I was driving an hour so I wanted to be sure. Showed up and happened to get the same guy I called, show him what I’m there for and he informs me that he “just sold the last one” and asks if I’d like to have him place the order to ship to my house… yeah, no thanks."

"I ordered a new laptop here, but the one which was delivered wouldn't read a new, secondary, SSD. The crew promptly found a replacement system figuring it was the issue, but it wasn't, and they were able to track down a new SSD for me and did a rush install. Later, I brought in another laptop with a bad charger under warranty, but it was going to take days to sort out the replacement/repair. Dallen found another ac adapter and was able to get that problem dealt with immediately. The entire staff was super friendly, accommodating, patient, and helpful through an annoying time. They did awesome, and I will definitely shop here more!"

"Lying, unethical sales tactics, unprofessional customer service in store. They had an "open box - good" Sony TV marked down from 1200 to 370. We live in SLC and called ahead because obviously it sounded too good to be true. When my boyfriend called to ask about the condition, a woman answered the phone and told him someone had taken it out of the box and decided they didn't want it, that it was in perfect condition. She then tried to pressure him into buying it over the phone, stating there was only one and they couldn't hold it. We obviously said no thank you and we would come check it out. We drove up to Park City, and literally no one offered to help us, we couldn't even flag somebody down to get answers about this tv. It's not like they were super busy either. My boyfriend found the open box Sony on the sales floor, and the screen was separating from the bezel all along the top of the TV. Broken. Not sellable. Like, that's not even fair condition. We knew it was a risk driving up there but that's why we called ahead to get an idea of the condition. Because of the lack of customer service on top of the lying, we decided to go to the Best buy in South salt lake and buy a new Sony TV for 800. They lost out on a sale and commission. They obviously don't care or want it. Do not buy from them."

"Went to buy a Lenovo Ideapad 3i 15.6" FHD Touch Laptop - Core i5-1155G7 with 8GB for $370 on the website and posted at the store is the same laptop $250 off from $630. They look around and end up finding the last one, except it's a way cheaper model they sold me for the same price without saying anything other than this is 30 dollars off because it's used. But when I get home it is instead a 64gb Lenevo chromebook. When purchasing this laptop the employee knew what one to buy and the manager ended up helping them look for the laptop I wanted and had me go up and sold me a computer that was used but was a 64gb laptop in a blank box covering the chromebook logo. The box did have a SKU # that is the lower end model not on sale."