Sleep Number

"I drove 2 hours up to orem location and arrived at the store at 2 in the afternoon and nobody was there. Waited 30 minutes and nobody showed up. Called and texted several times and nobody responded or answered. I love sleep number beds and strongly suggest you get one but please do so from the Spanish fork location. This orem location doesn't deserve anybodys money or time. When the manager did text me back after over an hour all I got was a sorry and a misspelling of my name. Maybe if you really wanted my business or to restore a small amount of faith he should have offered me something to help reconcile my extreme annoyance with the lack of customer service. On that note PLEASE GOTO THE SPANISH FORK SLEEP NUMBER LOCATION. These guys are great and helpful and treat you like they actually want you there."

"Very disappointed with sleep number. We bought a bed and base and were told that we could return or exchange after 100 days of trial. Well we did decide to return it and they fought us and told us we signed that we agreed it was not returnable. I would not recommend sleep number as they do not stand behind their word."

"We were travelling from out of State. I called the Orem store for help and assistance. Chase was very proactive in guiding us with options.. He also contacted Michael to assist. Definitely an emphasis on customer service and satisfaction."

"I just purchased my second sleep number bed today. I bought my first one 15 years ago when it was located in the Provo Towne Centre mall. My old one could surely last a few more years but I was interested in some of the features of their new Flagship model. The sales staff back then was ok but I had a completely different experience today. I was helped by Christian and he wasn’t selling me, he was educating me. He really knew the products and what was best suited for my wife and me. It was a holiday (sale) weekend and there seemed to be a big rush of people just as we arrived. Christian needed to multi-task to help several customers at once. I didn’t feel that my questions went unanswered or that I didn’t have his attention. He gave me just the right amount of time to test and discuss with my wife what he had just demonstrated to us. It’s nice to have a salesman who knows his stuff. I’m looking forward to our new bed that will arrive July 1."

"Is this heaven??? I can’t believe I’m actually in this most plush mattress I’ve ever been in my entire life I would buy all of them and then I would sleep like the princess in the P except better because she didn’t like her mattresses and she could still feel the P really she was probably just the OG Karen. But these mattresses are but best"