Pottery Barn 602 East 500 South, Salt Lake City, UT 84102

"Really disappointed in this store. I used to come here a couple years ago and was always greeted warmly and everyone was so kind. But recently I stopped by for a visit. The person who told me they were the manager, talked badly about a couple customers who were in the store when they thought people weren’t listening. And to top that, they also treated others on their team badly from what I saw while I was there. I miss the old vibes at Pottery Barn. Used to be a fun place."

"I really hope that unlike me you are reading these reviews BEFORE you waste your money here. We bought the banks dining table less than two years ago (took over 6 months for this "in stock" table to arrive and over a year for some of our other pieces) and it has completely faded anywhere we have set our arms. We followed the cleaning instructions and never used anything wet or hot on it, but the color is gone. There are only two adults using it for dinner, so it's not a ton of use or kid damage. I have had cheap tables last significantly longer and never saw damage like this. We bought several pieces from Pottery Barn (over $10k) and I am scared to see how they hold up. I contacted customer service and they said there's nothing they can do. Their quality is awful and their items are expensive. I've always bought cheaper furniture, and this was my first big splurge. My cheaper stuff is better. Their quality is not what I am told it used to be."

"I will NEVER again shop at Pottery Barn online or in store. We spent over 10 grand at Pottery Barn. It took almost 9 months to get our dining table. We’ve barely had it over a year and the finish is wearing off with only a dish rag and water! And the extended table screws now fall out, not holding up the extension. I called and they “cannot do anything about it since it is over their one year mark”. Are you kidding!? A $4000 table that doesn’t last more than a year? Their furniture isn’t built any better than IKEA, it’s worse! You can see in the picture the color difference between the extension and regular table and see how the extension isn’t level with the table top anymore! PLEASE DO NOT WASTE YOUR MONEY! Don’t shop at Pottery Barn."

"Greetings, I would like to share my feedback about my experience at PBT. My mirror order was delivered almost a month later. After hours on the phone with customer service agents, I finally got to a supervisor James Stephens - he found my mirror, but he demonstrated very little care regarding my case. I didn’t feel like all of my concerns were heard and more importantly the resolution to my problem was not fair. I thought of Pottery Barn, Williams Sonoma and other stores that belong to the same company as high end, very customer service oriented, but I was mistaken. Phone associates showed very little knowledge of what they very talking about and then the floor supervisor James didn’t even care to meet my compensation needs. Due to service failure on their end, I have only asked for 10% more of what James originally offered ($60 refund), which I think is fair based on how much frustration this incident brought me. James quickly shut down any discussion about any additional accommodation and firmly told me no further refunds will be made, which I think is not how any customer service should go, especially Pottery Barn. If you think about it, those extra 10% means nothing to a huge company like Pottery Barn, however now you have a dissatisfied customer for life. I wish this service failure never happened to begin with, so I didn’t have to spend hours communicating with Pottery Barn. I just wanted to be heard, since I expected a lot more from them as a company. It was my first purchase at Pottery Barn and I promise I will never shop at any other related stores ever again. I will encourage my friends and family to do the same. I hope this letter will get to the manager that actually cares and you will improve your service with someone else, but it won’t be me. Have a great day!"

"I purchased shoe shelf and container online of pottery barn and feel it’s great. So I want buy some big furnitures. Visited the store and the quality surprisedly low… with the price why don’t buy RH Or at least cb. Very very very low quality… the nightstand is over 400 but actually it’s not worth more than 100 with this unfinished wax. The sideboard already bronken in store and their wood bed with broken wood stand. I feel PB company should really check what they are doing."