west elm 51 South Main Street, Salt Lake City, UT 84111

"Return policy is ridiculous. Received damaged bracket. Requested return and they want the entire assembly back. Not just the bad part. I asked for just what was damaged and agent said that was not an option. I said I would order just what I need. Nope there are no spare parts. This is after we spent over 1k in curtains and rods. Would have gotten better service at Walmart."

"How do I leave a 0 star review? West Elm delivered a couch that I had been waiting months for with NONE of the hardware needed to attach the legs. Now they're saying I need to wait +1 month to receive the hardware with no way to expedite the shipment. Furniture looks great, and is quality... But the logistics of this terrible are just awful. The only thing you can count on with West Elm are insane delays and headaches. UPDATE - they did send me the screws for the legs 3 weeks later... But sent me the wrong length in screws. More headaches.."

"Customer service is horrible, I purchased an end table November 3rd and it was supposed to be delivered to the store at City Creek on 11/18 and today is 12/05 and l still do not have the order. I keep calling and asking and they keep saying it is in transit and that's all l get nothing else. This is the most frustrating experience and l am super fed up with it. There has been 2 different sales for this table and l am still waiting for the one l ordered 11/03. We shall see if l even get it. Why do they even charge shipping if your items will ship for months?"

"2 stars because they have delayed my delivery! Order placed 7/24 and estimated delivery date of 8/22-9/5. It now says the eta is 9/12-10/2. It's 9/20 and have received NO updates... This was an "Open box" item and was in stock... I contacted them and CS doesn't know, so they just say "sorry"... I will update my review as soon as I receive my item that I am super excited about! Please deliver it!"

"This was a nightmare customer service experience. I’ll never order from this family of brands again. I ordered a couch in March, and they set a delivery date. Ryder showed up with the entirely wrong product- not even a couch (which they also unboxed and dropped the white armchair in the mud.) They didn’t have any idea what was going on. From then on, I had to continually reach out to find out what was going on to ask what was going on (no one knew;also no one cared or helped). Literally no one ever contacted me- no emails or calls to give me updates or anything. It was like I paid them money, and they were content to never give me anything for it. 4 months later, after endless calls, I requested a refund and got it. Still no idea what happened to the couch I ordered."