Intermountain Furniture Manufacturing Co

"After a great deal of research into manufacturers, and several stores telling me how awesome intermountain is and rhis new fabric...I bought I this couch I lived, after all, I was told it would be easy to maintain and spot clean. I called intermountain to make sure I used the right cleaner and they told me pay someone, you can't spot clean it....what. within a couple of months, the fabric began to pucker then the cushions collapsed. After watching it fall apart for 7 months, I called the store. That was 6 months ago. They got 1 response from the intermountain rep when they messaged her that said get the fabric stretched on the arms. The store said what about the cushions...crickets, for months now. I kessaged intermountain and they said they would look into it from their end and then again crickets. Now I am left woth a couch and love seat, 1 year old that looks 10years older than my 17 year old couch They may have hardwood frames but the foam and the fabric is garbage and they don't stand behind their product"

"Love this set! But paying over $3000.00 for the sectional to not even have it 2 years and the material is just ripping on the cushions, going through dealer who we bought it from is a nightmare when ever they have to do anything for warranty, they’d rather send out their techs to try and fix it than to actually file a claim for warranty, and when they do file claim they say it’s always denied! what’s the use of a have warranty on furniture if the dealer and manufacturer don’t honor it? UPDATE: The owner of the company made things right! Thank you so much!!"

"I love everything about our couches. Very sturdy and lovely to look at. Unfortunately the seam in the back of the couch started splitting in two places, between the 1st and 2nd attached pillow and between the 2nd and 3rd pillow. The split goes all the way down the back on the front side so it's very noticeable. The love seat is doing the same thing right in the middle. Plus the couch has loose thread coming out everywhere. I cut one off and it left a small hole so I just leave them be. Weekly more thread/strings are forming. We purchased it in June 2017 and it's no longer under warranty. Our only option is to bring both pieces to the company to have them look at it, and decide if they will repair it or not, we live 150 miles away. Seems like a long shot hauling both pieces that distance to the factory and to have them tell us they won't do anything about the fabric flaw. Very disappointed in the customer service and the quality of the fabric used on both couches."

"Quality is outstanding. Furniture lasted 12 yrs & would have lasted longer had it not been destroyed by my son’s cats when I passed on the furniture to him. Am going back to this brand as the replacement furniture by a national brand that cost 3x as much only lasted 3 yrs. Beautiful, customizable, affordable & long lasting! I’m a customer for life."

"We have worked with Intermountain for years and been so impressed with their quality and service as well as their dedication to products. We personally know many employees that have been with them for decades and hear how well things operate there. Thanks for your hard work and service for all the years! Matt- Utah Rustic Furniture by Bradley’s"