American Freight Furniture, Mattress, Appliance

"Customer service was really good. When it came to delivery, they were well within their window of delivery and they came sooner than we anticipated. Removal of the old washer went smoothly. When it came to moving the new washer downstairs they said they could not (our hook-ups are in the basement). Those delivering the new washer explained there wasn't enough room to get the washer downstairs. Upon talking with staff at the store it was discovered it's store policy is not to go down stairs for the safety of the owner's home as well as the employees. This policy is understandable, although, it should be stated or clarified before the delivery is made. I just wanted future customers to be aware. We did have a good experience, initially, we hope to return to them in future. Addendum: Thank you Lori for your response. There are a couple of things that I don't understand. Why were the delivery technicians able to remove the old washer (using the stairs and hallway) and why wasn't the potential explained prior to delivery? Just some thoughts of curiosity."

"Lynette was incredible! They were out of the rug we wanted when we first went in but she took our number and gave us a call as soon as they got a new shipment in! I truly appreciate the incredible customer service."

"Lynette did a wonderful job! She went above and beyond when finding out that our washer broke she made sure we got what we needed! Will definitely go back!"

"Our dryer went out and we needed a new one ASAP, so we visited the Ogden location. Lynette was VERY knowledgeable and helped us pick out a new unit. Braxton was helpful and got us loaded up and on our way. We are impressed with the quality of items and prices and will be coming back to American Freight in the future!"

"Bought a 20.3 cu.ft. upright frost-free freezer from them bc their prices were fair, and all options for delivery from other stores were out past mid-December and I had a freezer full of food that I didn't want to go to waste. The cost for freezer and delivery came in just under $1000 and included removal of old appliances (which ironically reset itself after I unplugged it and started to work again). Delivery crew called to let me know they were on their way and driver was rushed, but it seemed more to the side or careless when he got stuck in the gutter and then gave it gas and hit the corner of my roof with the delivery truck and dented the trim and lifted up the shingles slightly. I took pics and thd rest of the delivery was fine. I decided to keep and repair the old freezer for the garage and went back to get the $20 disposal fee back and told Braxton what had happened. Both drivers had returned from deliveries fie the day and neither had reported the incident. He called the Store Manager and I went back to fill out a statement to report the damage. Will provide update upon finding out the outcome. No problem with the freezer though, it is very quiet and the frost-free feature is amazing and it has a light inside. I will definitely purchase from them again but will probably find a way to get it home myself. Accidents happen and I was grateful to not have lost all the food for the holidays."