Papa Johns Pizza 104 West Main Street, American Fork, UT 84003

"Pizza was clearly dropped upside down and they had the nerve to just deliver it knowing it was messed up. Edit: Talked to the manager and they remade the pizzas and sent them with their own driver. Apparently they use the 3rd-party delivery services like DoorDash, GrubHub or whatnot to deliver to some locations. Here's the dude carrying the pizzas sideways and then actually flipping one over on the stair!"

"Don't do it! The last time i got pizza delivered from here, it had clearly been dropped on the way. When I called to talk to a manager, they said they were too busy. They never called back. Then, tonight I ordered two more pizzas. I decided to drive over there to make sure my pizza got home without getting ruined. Had an equally bad experience. The app said my pizza would be ready at 6:04 - 6:14. When I arrived. There were 20 or so people waiting inside for their pickup order. The cashier checked on my pizza - she said 10-15 more mins. My pizza was not ready until 6:54. About 90 mins after I ordered!!! To make matters worse, They messed up my wifes pizza. At this point, there was no way I was going to wait another 90 mins to fix it! I've been buying pizza from this place since they opened. I will never buy pizza here again."

"Great Customer Service!!!! I will only ever come to this location. Everyone was extremely nice & helpful. I live in Saratoga Springs but it is definitely worth the drive to get the fresh, delicious nom noms from here. Highly recommend this place. I didn't experience anything bad whatever."

"Wow. This place is busy on a Friday night. They just have had 20+ employees working in that small space. Trying to keep track of all the pizzas being created and the many other items they produce. It seems like they would have a better way to let you know when you pizza is ready. Maybe a video screen line Pizza Hut? Or something. There have been a time or two where I've waited 10-15 minutes all while it was ready. Time to get the right tools in place to help! The pizza is always awesome! The employees are always great."