The UPS Store 1005 East Las Tunas Drive, San Gabriel, CA 91776

"Rude customer service. Older woman at the counter needs a better attitude. Felt like it was racially motivated."

"The old Asian lady that works there is rude. They seem to only prioritize Asian customers. Never using this ups store again."

"Today was the last time I'll come here. There is a reason why this place is so poorly reviewed compared to other UPS stores in the vicinity. I've been going to this location for a couple years for many things including mailbox, amazon returns, notary, etc. There is one major issue with this place and it is the customer service and they suck at it in multiple ways. #1: Lazy Leadership I showed up to a line of 10 people with 1 rep working the counter. It wasn't until a customer was complaining about a label issue that the rep went to the back to find the manager. The manager finally showed up to help the line move. This was after waiting 20 minutes with a line that wasn't moving. #2/#3: No Empathy/ Greedy (Maybe) I complained to the manager of the slow line and lack of customer service. She ignored my complaint and refused to acknowledge it. In addition, she tried to upsell me on my Amazon return and tried to make me pay $2 to buy packaging. I disputed her claim that I needed to purchase it and even showed her my instructions from Amazon. What was the most frustrating was she refused to look at the instructions I had on my phone and show me why I needed to pay the $2. So who is correct? I do not know and honestly that is actually beside the fact. The issue is her lack of customer service ability. Inability to listen to the customer's complaints and a lack of patience to even look at a customer's phone. So enjoy the $2 I paid, enjoy this review, and enjoy having at least one less customer (not that it is important to this business since customers are lined up against the wall and they show no care in expediting their services)"

"This UPS store left a lot to be desired. If you're reading this, I strongly advise going elsewhere. It's not UPS as a company, but the franchise owner here that's the problem. They lack customer care and it shows in their attitude, making it a frustrating experience for everyone."

"This place has the worst customer service I have ever experienced. The woman working there, Lisa, is so rude and unprofessional. She messed up the labeling and started blaming me saying that she didn't hear my request, then she got in an unpleasant mood and wouldn't say a word to me after. She was so rude to a man delivering items to the store as well. He announced he had some packages and she pointed to the right of the store with her chin and just said "over there". Avoid going here if you don't want your day ruined."