Icon at Broken Arrow,

4801 S Elm Pl, Broken Arrow, OK 74011, United States

"I have lived here for two years but will be moving within the next few weeks. The first year and a half, I thoroughly enjoyed it. It was clean, quiet, and tenants were very respectful of others. There are a lot of elderly individuals who live here who are very nice and polite. The maintenance men are also very polite and quick to take care of any issues that may arise. The last few months have not been that great though. There is constant trash being thrown "right beside the dumpster" because people are too lazy to go a step beyond and put it "in the dumpster", people parking in unauthorized spots, loud music, constant smell of marijuana, etc. This started months ago when two men moved in behind me and blared music constantly and were up and down the stairs at all hours of the night. I reported it and told them where it was coming from, but a blanket email was sent out to everyone. I have reported the smell of marijuana and seeing people smoking it and just being told, "I'm so sorry". I'm paying almost $1300 a month for my apartment to smell like pot all the time and wondering if I smell like that at my place of work. Within the last two months a group of construction workers have moved in (which I know there are more than 6 in a two bedroom apartment), 3 vans full of men. The weekends consist of them blaring music, drinking, and just being annoyingly loud. Two days ago there was a random bike sitting at the bottom of the staircase and I come up to find what looked like a homeless man sitting against the balcony with his bags. I called the office to report it and I was told they didn't feel comfortable addressing it and for me to call the police. Their job is to make sure the tenants are safe and feel safe, they should have called the police and investigated it. As a single mother with children, my job is to make sure my children are safe and comfortable and we do not feel that way at the Icon any longer."

"I’ve been here for almost 2 years and I’ve had a few issues including bugs and some other minor things. The bugs were an issue that would not seem to go away no matter what I did. However, the apartment staff and manager were persistent and responsive whenever I would bring this up. They went above and beyond by replacing the weather stripping on my doors and going up into the attic to spray for bugs. I am so appreciative that they are willing and happy to do these things until the issue is actually resolved. If you reach out to them, they will do their best to help you."

"I'm absolutely loving the icon in broken arrow. The management is to of the line, and best I've dealt with. Super friendly and courteous and WANTING to help with any issues too make sure you're comfortable. Jasmin is amazing. I would definitely recommend living here to anybody. Thanks again staff at icon!"

"The application process is one of the worst I have experienced. First, I was charged a deposit when applying. This is very uncommon. I paid the deposit and completed the application. I then received a welcome letter as if I had gotten an apartment. My application was denied which I am not upset about. The issue is first of all now I have to wait up to 2 weeks for a refund of my deposit which I should not have had to pay in the first place and getting a welcome letter that eluded to my application being approved! This process is disgustingly ridiculous! There is no wording on the letter/email to state this is just a preliminary while your application is being processed! And a deposit is normally received at move in or after the application is approved! Be cautious with applying here…they get your hopes up then crush them later!"

"These apartments are amazing. The staff is so nice and always picks up the phone. Haven't had no problem here since we lived here. Everyone is friendly and the apartments are luxury and very clean."