UFirst Credit Union 1535 North Main Street, Bountiful, UT 84010

"30 minute wait with one other car in the drive thru. No communication or acknowledgement of being slow. Not great service."

"Racist and disrespectful tellers. Sherry does not deserve a job at this bank or a job at all. She needs to learn how to communicate with customers first and foremost."

"EXTREMELY POOR CUSTOMER SERVICE!! I was with this Credit union with my personal and 3 company accounts. I began using this CU over ten years ago. In the beginning they were great. Over the last 4 years the customer service has gone down to what I wouldn't even call it customer service. I ran MILLIONS of dollars through them a year with my accounts. I requested multiple loans which took so long I ended up going to other financial institutions. One of which was a simple vehicle loan. Even though I had the money in my accounts to pay cash to purchase the vehicle but they still needed more info and documentation that they already had. I went into America First credit union and had a loan in 15 minutes! No kidding! They wouldnt refinance my house, which I did with another institution. They wouldn't refinance my commercial property which another institution did for me. I had fraud on my accounts and it was a nightmare dealing with Ufirst. I needed funds released on approved checks and they wouldn't release them, even though they are able to loan against those funds. its going to cost me thousands of dollars to move all my accounts to a new financial institution but this Credit union will not be getting any more of my money. If you are a customer Oriented person and like customer service this financial institution isn't for you. In my opinion none of the employees simply don't care about the customers."

"THIS BANK! Repossessed my car, even though I’m up-to-date on all of my payments and I have been since I’ve bought the car…. They took the car, in the middle of the night. But they are never open at reasonable hours especially if you work Monday through Friday close on Saturdays. This bank is horrible."

"Opened a checking account with this credit union. My direct deposit bounced due to the fact I was given the wrong account number from an old account that was that was closed. I give them 1 star because I have to. The customer service agent said that my experience would help them to better train their employees. This is basic stuff, you don’t give your customer a closed account number."