U.S. Bank Branch 475 East 200 South, Salt Lake City, UT 84111

"The stuff at US Bank is always been extremely pleasant and accommodating"

"The ATM was broken so I went inside to withdraw some money. There were two people already being helped by the 2 tellers, so I waited in line, with no one ahead if me. Another teller arrives to help someone in their car. When the 3rd teller finishes helping the car, she calls to someone in line behind me and helps them, completely ignoring me. Then when another teller finishes helping one if the people that was there when I arrived, they also call someone behind me up to the front; it wasn't until a different teller, who was still busy helping out a different client, pointed out that I was waiting that they finally let me go up and do my simple transaction. Thank you to the one, singular bank teller for noticing me. I don't remember her 1st name but last name is Ghandian; she really helped me out. She made me feel seen after her other 2 coworkers ignored me. Thank you Ghandian!"

"They put a hard inquiry on my credit report for an application they claimed I filled out. They refused to tell me what kind of application I filled out and refused to remove the hard inquiry. I never had any business with US Bank and never will. Funny but sad thing is that my wife had the exact same situation and when she contacted US bank, they apologized and requested the removal of the hard inquiry on her report. Immediately. The only difference between me and my wife is that she has an American last name and I have a foreign one. It might be a good reason to have two different decisions in two exact same cases."

"Easily and by far the worst branch I've used, please go to another US bank branch for service even if this is the closest. It has taken me months to get my new card and credit card number changes because the branch did not update my info as I requested several times, and now I will have to manually update every single one of my billings for a third time so that I don't get late fees. Edit: I have changed my review from 1 to 3 stars after working with Erik at this branch, who has made my experience much better than before, thank you Erik!"