On Call Moving Company

"When they say “On Call,” they mean it. I can’t express how much I appreciate how quick they were to help me with a sudden move. They actually listened to my concerns with moving something special to me. They assured me it would be taken care of. It was delivered protected and with ease when every other company tried to quote me an exorbitant amount and without a guarantee of safety. They delivered, set it up, made sure it was exactly how I wanted it. And again, can I say, QUICK?! I will say, as a realtor with people moving all the time, this will HANDS DOWN, be my go-to recommendation for my clients when they ask for a moving company."

"On Saturday March 23, Nate T and Tim where my movers for the morning. They were on time, swift, professional, and pleasant while moving my belongings from my storage to my second floor apartment. My couch would not fit up the flight of steps once we arrived to my apartment but Tim and Nate T were very apologetic for not being about to get it into my apartment. I would definitely recommend them for future services. Thank you On Call Moving for your services."

"The crew arrived on time and did an excellent job. They wrapped all of our furniture and handled everything with care. They worked hard and quickly. They were friendly and professional. The only issue that came up was some damage to the door frame at the new house. We are waiting to hear back on how they are going to repair the damage. This is the only reason why I gave four stars instead of five. We moved a few days ago and I haven’t heard back from the company yet about what they are going to do about the damaged doorframe."

"They were amazing!! They got my move done in amazing time, went above and beyond, and were very reasonably priced. They restored my faith in moving companies. I had had a bad experience with another company previously and I will never use anyone other than on call again. I’ve already given 3 referrals with more to come. Thank you guys for making the move an easy process."

"Giving two stars because MOST of my stuff made it from okc to Odessa. Thursday was scheduled for packers to come and pack the entire house. Friday the loaders would come and load the truck and drive to Odessa. Saturday truck would be unloaded. Thursday started off fine. The guys showed up and packed for a few hours. I would say the house was 70% done. They had the master bedroom, master bath, laundry room, kids bathroom, garage, and a few things in the other bedrooms left. They don't want to get more boxes so they leave around noon saying they guys tomorrow will finish packing. Friday the second set of guys show up unaware they would have to finish packing. They finish packing and were almost done loading the truck. I had to leave before them because I can't drive after dark and they were behind schedule due to having to pack. I do a final walk through and point out all of the things that still need to be packed and loaded. If I didn't have to make the 7 hour drive before it got dark I wouldn't have left, but they assured me they had everything under control. Saturday they unload. And here is where things really go south. They left a ton of stuff including the entire kids bathroom, a $200 sewing table, and all of my cooking utensils in oklahoma. Keep in mind I have moved 7 hours away. I can't just go back and get it. They did assemble my furniture but it was all over and not staged. After they left and we started moving it around ourselves we discovered the center of my loveseat is missing. I contact on call and they assure me they know they unloaded it. It has been two weeks and we are unpacked and it still hasn't appeared. One of the guys told my 14 year old not to unwrap the dresser for a few days or it would fall apart. It was broken and not unwrapping it wasn't going to fix that or make it less broke? My sons desk they took some of the bars off and taped them down. They did not put them or the built in shelf back on his desk (though they did set it in place) so we have no idea where the hardware is. I am missing the most random things that don't make any sense to me. My bedroom desk box had absolutly everything from my desk with a little room to spare, but not my docking station. All the plugs, mouse, keyboard, everything in the box but a small square box. I can't imagine where else it would have been put. I have my roomba and the mat it sits on, but not my charging base which makes my $500 vacuum useless. They talked me into getting three wardrobe boxes so they could just hand my clothes and not have to take them off hangers and put them back later. Two of them had 10 to 15 items each hanging and other things shoved around it getting my clothes dirty and wrinkled. The third wardrobe box they threw all of my kitchen appliances in. The rest of my hanging clothes? Packed in a regular box. I am missing a power cord to one of my tvs and we have checked every single box. I don't understand why it wasn't in the tv box with the TV and the remote. One last packing note, half of the boxes were well labeled. The second half didn't even have a room on them. In the kitchen everything was wrapped with packing paper. I mean single plastic cups from kum and go were wrapped. At first I thought cool they really wanted to protect my stuff. But then other boxes they just threw actual breakable things into with no protection. I am including pictures of my missing couch pieces, everything they left behind, and the wardrobe box full of appliances and how the clothes they were supposed to pack in then were packed. I did contact the company and they offered to refund the wardrobe boxes (not sure if they have or not). They did ask the movers about the couch, and they swear they unloaded it here. But when I asked how to file a claim I got no response. Since the deadline for that is in two days, I am probably just out of luck for what I would estimate to be around $2000 or more of missing/broken/partially missing stuff."