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Holiday Inn Express & Suites American Fork- North Provo, an IHG Hotel
712 South Utah Valley Drive, American Fork, Utah, United States
About the Holiday Inn Express & Suites American Fork- North Provo, an IHG Hotel
Holiday Inn Express & Suites American Fork- North Provo, an IHG Hotel, is a modern and comfortable lodging option conveniently located in American Fork, Utah. Situated at 712 South Utah Valley Drive, this hotel offers a range of amenities and services to ensure a pleasant stay for guests. The hotel features well-appointed rooms and suites, a complimentary breakfast buffet, a fitness center, an indoor pool, and free Wi-Fi. Whether you are traveling for business or leisure, Holiday Inn Express & Suites American Fork- North Provo is a great choice for your accommodation needs.
Photos of Holiday Inn Express & Suites American Fork- North Provo, an IHG Hotel
712 S Utah Valley Dr, American Fork, UT 84003, United States
Reviews of Holiday Inn Express & Suites American Fork- North Provo, an IHG Hotel
"My experience at the Holiday Inn Express was incredibly horrible. As soon as I arrived, there was no one at the front desk. I waited about 3-5 minutes and finally someone came out. His name was Karo and he looked annoyed that I was there to check in. No greeting, nothing, just asked for my ID. As he was checking me in, he had headphones in, and asked me how many nights I was staying, which was one. He gave me my keys and told me my room number. I asked if I needed to pay and he appeared confused and then charged my card twice! I realized this after getting to my room. Later that night at 11:30pm, I was woken up from my sleep to someone trying to enter my room! Luckily I locked the top lock so no one could enter. I made it known I was in the room and it was the front desk clerk on shift after Karo. He said he had no idea that someone was in this particular room. No one should wake up in the middle of the night thinking someone is trying to break into their room. I packed my belongings and went down to the front desk and spoke to the new clerk on shift and explained that Karo checked me in and Tyler (the new attendant on shift) stated that no one was assigned to that room in the system. I explained he charged me twice and showed him my room keys. Tyler was incredibly apologetic for this incidence. I was given the general manager’s number and will be contacting them for a full refund as I left the hotel at midnight. All of this would’ve been avoided if Karo had done his job correctly."
"We enjoyed our stay but unfortunately very disappointed in the breakfast. We arrived for breakfast at 8:45 (open until 9:30). Most items were out of stock and during the time of us eating, only one item was restocked. No gravy, cinnamon rolls, eggs were so old and looked awful, no more juice. We were also sad the pool is closed and our kids were looking forward to swimming. Also, the doors were hard to open (had to swipe card several times). The deadbolt was nearly impossible to lock (husband had to push and lift door for it to lock) and then the door would get stuck shut several times."
"This hotel is run down and grungy. The old wallpaper in the bathroom is dirty. The caulking around the toilet and tub is disgusting. The bathtub faucet doesn’t shut off and the more I try, the worse it gets. My heater isn’t working. They had NO coffee at breakfast. I spend about 15 weeks a year in a Holiday Inn. This one is the worst so far this year."
"Stayed here for Fall Break with my kids. Absolutely friendly front desk staff and house keeping staff. Everything was clean and organized. Breakfast was ready and delicious. The pool had clean towels stocked everyday we were there. Location was perfect being close to so many shopping centers, food/restaurants, and more. Looking forward to staying here again soon!"
"Very over priced. Bed was hard as a rock. Bathtub was super small. Room smelled really bad. Curtains were filthy. TV didn't work for a few hours. Breakfast was very disappointing. Everything over cooked and cold. Coffee was cold not fresh. Over all we were disappointed in this stay and paid too much money. With all that being said I'm super grateful my boyfriend was able to climb out of the elevator that got stuck in between two floors."
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