Planet Fitness

"Never packed or busy. They very intentionally left out the billing dates so when I canceled due to moving I got charged for another month I didn't need. Definently ask about the billing dates if your going to join so if you need to cancel you don't get screwed over like me and my wife did."

"I’ve always gone to a different Planet Fitness, but was in the area after an appointment so I decided to try the Orem location. The main thing I wanted to do was use the Total Body Enhancement (I am a black card member), but theirs was out of service due to some “computer issue” that affected all their black card member services. I decided to work out anyway, since I was there. They don’t have lockers with built in locks, like my home PF location has; I can’t take a chance with my valuables, so I inquired with the staff member at the front as to whether I was missing where some lockers that lock were located. I was told there weren’t any, but he could sell me a lock. I debated for a while whether I wanted this expense for what would likely be a single usage, and ultimately decided to buy it (I would at least own the lock, which I may use again elsewhere). I opened the lock to discover that it was not a normal Master padlock as it appeared to be, but some very cheap version that I would never trust to protect my valuables. While still figuring out how cheap it was, I tried to peal the sticker with the combination off the back and it would not come off. I decided to get a refund and leave without working out. The staff member who sold me the lock moments before told me he could not give me a refund because I opened it. I convinced him that it was the only fair thing to do, but then he was unable to give me the refund because his manager didn’t enable that functionality for him and the manager was not there. He refused to give me his name. Another employee arrived at that point and told me the same thing, but he was very sympathetic and eager to solve the problem. I left the “lock” there. He would get my refund and contact me with the outcome. He took responsibility and was happy to give me his name. The next day, I received a call from someone else who told me it was against corporate policy to give refunds on opened items and if I wanted to complain, she could give me a phone number. She didn’t care anything about the reasons, just “that’s the policy”. Up until this point in my membership, I had been very happy in every way with everything. But the membership costs a lot, and I planned to pay it every month for the rest of my life. Now I’m researching other options."

"Honestly super disappointed that there are multiple machines that have been out of order for weeks. Along with your tanning continues to be out of order. I wish you guys would work harder to get this fixed because besides that the gym is good. But there is no urgency to get things fixed."

"Such great service from the staff! Kylie the manager is extra kind and helpful. I always feel comfortable here. There is plenty of space and equipment anytime of day I've been there. Also, a lot of the space has been remodeled lately and it feels new"

"Loved it here! Really clean bathroom and workout area. Definitely recommend this planet fitness Parking: plenty Vibe: chill and small amount of people. ⭐️⭐️⭐️⭐️⭐️"