Revel Eight Salon & Spa

"I’ve been debating whether or not I should post this review because I was hoping to eventually love my hair. But it’s been a month and a half since my last experience at this salon and I’ve had to look at my hair every day since in extreme dissapointment. This is beyond frustrating, as every experience here has proved to be worse than the last. I know you’re thinking “why do you keep going back!” Fair question, but it’s because I used to have a great experience with Rose as my stylist. As time went on I tried out a few other stylists when I couldn’t get into see her—mistake. Kila has cut my hair a few times, and every time she either overcharges me or turns me away because she couldn’t be bothered, even though I book all my appointments in advance every. single. time. I once went in with a request for a color and cut, and she instead tried to reschedule me for another day for a session lasting 6+ hours. This is outrageous, as the Revel8 website states that a lengthy appointment for color should be 2.5 hours, and the longest appointment for a cut should be 1.5 hours. To be clear, I scheduled my appointment for 4 hours, in advance. I included a 15 minute consultation with her to relay in detail what I wanted, so none of this was out of the blue. I understand that every stylist is different and every session will be different for every client, but that is an insane amount of time to expect someone to book for, especially when she came highly recommended by the front desk staff for color. I ended up just getting a haircut and leaving disappointed. To immediately want to reschedule the appointment and waste my time was insulting. The second time I saw Kila, I went for a cut and requested my long-grown-out curtain bangs to be cut again. The booking site quoted me around $75 (can’t remember the exact number, as it’s been almost a year since this cut). I understand the stylists set the prices, but Kila also never warned me that she would be charging much more than that amount at the beginning of our session. I’m not cheap, I tip well, and I would be willing to pay it had I known in advance that this was the price, but this was another very ill-communicated session that ended up with me paying a more than the amount that I expected for a mediocre haircut. In February, I wanted a change. So, I booked a balayage color session with a different stylist. They put me with Delanie, who the front staff assured me was not new to cutting and coloring hair, and specialized in balayage. I left the salon looking like an early 2000’s Kelly Clarkson. There were chunks of hair that had been lightened without being blended. I had to tell her at one point during the cut that she had missed several pieces of hair that she’d left uneven at the front of my face. She tried to tell me that with a few washes, the color would blend better and leave me with the melted, smooth balayage effect I wanted. As someone who has had many a balayage appointment, I was well aware that this was not true. I paid for the expensive session + tip, only to leave with the worst cut and color I’ve had in my life. I wear hats literally every day, in the hopes I can keep it under wraps until I can find a different stylist at a different salon to fix it. I can see past the lateness, the unprofessionalism, and whatever else because I know that these are human beings and things happen. But I cannot forgive paying hundreds of dollars only to be left with unacceptable, sub-standard hair. My intention in writing this is not to embarrass, anger, or ridicule anyone, but to hopefully bring attention to these issues so that in the future, clients are served with more transparency, both in pricing and in the skill-level of their stylists."

"My haircut experience with Kila was a little weird, my cut is mostly fine but was really disappointed in the bad blowout/styling part. It wasn’t a proper blowout which is a big part of why you go to a nice salon and pay so much money. Really sad about the bangs she cut, she did not even attempt to properly blow dry or style them. Didn’t even touch them with a brush. Went home and had to sadly rewash and blow dry my hair and bangs properly. Noticed some uneven weird layering in the front, and my bangs were super wonky after seeing them actually blow dried. Worst part is I did not get a chance to really look at my cut or ask for my bangs to be fixed because the manager (?) was immediately in my face requesting I go to a different room to takes pictures. They immediately posted my photos on instagram which is funny because I am unhappy with the result. For such a nice/expensive salon I was really shocked at the experience! I wouldn’t go back."

"Impressive space. Mariah is the truth. Same price for a male cut as elsewhere but she spent 3X as long and really listened to what I wanted. She has the hands of an angel when shampooing. Will be back, great staff, great place."

"I love getting my hair cut by Phoenix!!! She is so easy to work with and always makes me feel so comfortable! Whether it’s a trim or a big chop, she always gives me what I want☺️This is a beautiful and cool salon and I love getting to come here and receive services from an equally as cool and talented hair stylist!"

"Tracey is awesome. I moved away and don’t have a stylist in my new town so I visit Tracey when I’m back. He’s very detailed and listens to his clients. Not to mention fun conversation. Great work and always leaves my hair looking amazing!"