Sears Appliance Repair 4400 South Western Avenue, Oklahoma City, OK 73109

"The request to review was specifically for my Technician. Markland came exactly when he said he would, diagnosed the problem quickly, and forwarded the replacement information for my A/C unit on for further processing. I couldn’t be happier with his service. However, getting the appointment set up was extremely difficult. For three days all I was able to do was try to set it up through an automated system, which wasn’t working, and would only circle back around to the initial request, and I had to start all over again. Finally, on the third day I was able to get through, and even then it took some time to get the appointment set up. Hopefully, the rest of the process on the replacement unit will go quickly."

"This was a scam. The worst unprofessional I have ever worked with. I will never use sears again and I will let everyone know this. I’m so unhappy I can’t believe how this worked out. I don’t remember the last time I was treated like this. The stove is not fixed and I am paying the same amount as I was told it would cost to fix it. The service guy had no parts with him like I was told he would. He did know what he was doing and left with the oven worse than it was when he hit there and I was ripped off"

"DO NOT USE THIS SERVICE! Technician came out to look at our refrigerator and told me that the fan had to be replaced and would cost around $80 for the part and another $300 for labor. Turns out the fan was just a little frozen, so I just took the ice off and it was fine! And then I asked for a refund, called them about 10 times for the past 6 months and they are just giving me the run around. They're quick to take your money, but when you want a refund, it's a different story!"

"The tech that came by, literally cost me a whole day of work as I had to reschedule for another technician to come out because he couldn’t see a sticker that was clearly inside the freezer. He said he couldn't do the job because he couldn't find the serial number which was clearly right inside of the freezer. after being here, for all of less than 10 minutes, he left, and I thought to myself this can't be right. So I opened up the freezer looked inside and there it was. So because of that, I had to take another day off of work. Then the next tech lied and said he showed up. I never received a text, phone call, Email, knock on the door or ring of the doorbell. I double check my front door ring camera and the only person in it was the mailman. I would advise anyone never use Sears, EVER."

"Our family has been completely disappointed in the lack of services and I mean the 4 different times different repair gentlemen came into our home to "fix" our dryer. I would have liked to give Victor a 5 but unfortunately for him he is a part of your team and the only one that was competent in assisting with the dryer. How is there no communication between your team members? Every time a new repair man came out to the house over the 30 day period when we were driving back and forth to the laundromat to keep our clothes clean because no one knew what they were doing or even what the previous person had done or tried to do. Each repair man would ask my husband what was going on?? My husband had to take off work after the 2nd repair man left and had done nothing so he could be present to tell the next repair man what the one before him had said. This is completely unprofessional and a poor example for your company named A&E repair but saying you are Sears repair. I hope no one else has to go through a messy and unprofessional situation like this with your company. Please train your repair men they do not know what they are doing. cc: Social Media"