True Sky Federal Credit Union
361 East State Highway 152, Mustang, Oklahoma 73064
About the True Sky Federal Credit Union
True Sky Federal Credit Union is a trusted financial institution located at 361 East State Highway 152 in Mustang, Oklahoma, United States. As a full-service credit union, we offer a range of financial services including checking and savings accounts, loans, mortgages, and investment options. Our friendly staff is dedicated to helping our members achieve their financial goals and providing personalized service. Visit us today to experience the True Sky Federal Credit Union difference.
Photos of True Sky Federal Credit Union
361 E State Hwy 152, Mustang, OK 73064, United States
Opening hours of True Sky Federal Credit Union
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
09:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:30
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of True Sky Federal Credit Union
"The people at this location were nice when I opened up an account here. The problem I am having is I use the app every week to deposit my check from work and the 3rd check I deposited was held back for a couple of weeks and I asked them about it and they said with it being a new account that's why... I guess it made sense, but I'm not sure why they didn't just hold back the first check I deposited. Fast forward a couple of months and I deposited through the app a $50 Christmas bonus and my weekly check on December 23rd and the $50 check went through on December 26th and the other check said was deposited on December 30th, but then I got mail saying it would be held back until January 17th so between the 30th and the 17th they charged me everytime I spent my money even though it said it went through on the app. I messaged in app and they said they could reverse some of those charges and that was their mistake, but they wouldn't reverse all the charges and they held back the check because it was a new account (yet the mail I received said the check didn't go through due to funds yet miraculously they took the money out of my bosses account when I deposited it). At what point will my checks be not held back randomly for a few weeks and not be given different excuses as to why?! I've never had checks be held back for that amount of time, so it doesn't make sense, and no one seems to give me the same answer. With all the miscommunication, I am seriously rethinking banking here.... Checks should never just be in limbo and held hostage after going through and shouldn't take more than a 3 business days to be deposited."
"Went to True Sky in Mustang and was helped beyond my expectations. This location is very helpful and answered all my questions with helping me gain knowledge on what I needed to do in order to build credit and help me get a loan. If you go in and need help ask for Amanda. She was very helpful and insightful. I couldn’t get approval for a loan but she went out of her way to find an alternative to make it work and make sure I was taken care of."
"The lady was so sweet her name is Amanda and she asked good questions that didn’t feel like she was looking at them from a book. I really liked her patience and kindness!"
"Infuriated! The system sucks since the major upgrade in 2021! End User Testing was not conducted thoroughly. Weokie CU went thru a similar major upgrade without any issues. 1) I was unable to view our mortgage and tellers couldn't tell me if the automatic payment was still in place; only after waiting after the 1st of the month and NOT seeing the payment had been executed did I make a manual payment. Then I discover a couple of days later the automatic payment finally came out. When requesting 1 of the payments be returned (initially told it could be), was I told it would be applied towards a future payment and I could not get it back. Unable to view the mortgage payment correctly (sometimes it would show up), I finally moved the mortgage to another CU. 2) The online banking for my Android phone worked until approximately July 2022; supposedly I am one of a handful of individuals that are unable to use their mobile phone to conduct online banking with TrueSky since a more recent update. But the 3rd party IT company TrueSky hired for these functions have NOT been able to determine why or fix it. 3) The online banking has been spotty at best on a computer and if I didn't receive an error after putting in my credentials, most of the time I have waited 2 minutes 06 seconds for the validation screen to come up. As of 7/4/23, I have lost all online connection and no one at TrueSky can access the "front logon" for my account either. Thankfully they can access it through their "backend", but any inquiry or function must be done in person. CAN YOU IMAGINE IN TODAY'S TIME NOT HAVING ONLINE ACCESS TO YOUR ACCOUNTS?!?! Yes, I am furious. The only reason I gave 2 stars because the poor TrueSky employees that get me (trying to keep calm), are kind and courteous. We have been evaluating potentially moving our business account to another financial institution from a regular bank, but from this point could not even consider this financial institution. So sad, since this CU used to be customer centric until the new leadership."
"Went in with my grandmother and had an amazing experience with the staff, who were super helpful. We had some questions regarding our account and the teller called her manager over for assistance (I believe his name was Andy) which is where our experience soured. He kept talking over his employee and overall made his employee sound incompetent over a communication error on our side! Towards the end of our interaction she asked for his supervisors number, which was met with a claim of “ he’s on vacation currently so I can take down the complaint” super unprofessional. Seemed more interested in speed rather than properly training and encouraging his staff"
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