Verizon 950 West Antelope Drive, Layton, UT 84041

"David assisted me and he was very nice. Wasn't pushy and pushing me to buy a bunch of other things. He actually helped my find my new phone and worked for what's best for me."

"Esme/Esmerelda is THE WORST customer service person we’ve ever had at a phone store (we got new phones, watches, and AirPods). She had no idea what she was doing and wasted so much of our time, not to mention gave us the wrong products. She never once asked how much storage I wanted on my phone so she got all the way through and turns out it was just the base 256 gig but the whole reason I needed a new phone was for more storage. “Luckily” I could return it because my mother in law was getting the 256 phone so she took that one…even though the error was entirely Esme’s. She never asked what size watch band we wanted so mine barely fits and my mother in law’s doesn’t fit at all. She tried to return it and they said it would be a $50 charge. Excuse me, what?? Then Esme told us the AirPods were buy one get one and they were $200 normally so the second pair would be $100. Wrong. She then went in the back and came back telling us there was a computer glitch and they weren’t able to order them from the warehouse (a lie to cover her obvious error, because when we called another store they were able to place an order just fine). We were charged $400 for both. If you come here, stay far away from this clueless employee or maybe Verizon in general. Very shady."

"I have a tracking number since last December from a chat with Verizon regarding cell phone trade ins that confirmed it was received yet not attributed to my account. It's been over 1 year, multiple customer service tickets all assuring it'd be corrected, then no change. An $800 device trade in yet no credit. A joke to say the least."

"We went in to the Layton store to pickup a phone we ordered and with several ridiculous questions about switching phones around in our family. We had 2 amazing staff members help us. They were helping us at the end of the work day. They were extremely patient and fun to talk with. They went above and beyond to make sure we had everything they needed. Best Verizon experience I’ve ever had"

"Really nice store! What do they feed the staff there? Whatever it is I want some too...they always seem to be happy and helpful (but not contrived or pushy). Honestly, in some ways it might portend the future of brick-and-mortar retail stores: clean, well-designed and arranged, not particularly large but efficient in the layout and it's really nice to have Hands-On when shopping for a phone or a tablet and totally beats the little Islands / kiosks found in supermarkets or big box stores."