Ivory Homes - Broadview Shores

"I will start this review by saying I'm a 2X Ivory home buyer and have loved the building process we've had with our agent Colbie Dean and the ivory design team. If you are looking to build with Ivory, you will be happy working with their awesome team! Having said that, we've had an absolutely awful experience with their warranty department and Liz who runs that group. We had our back window pane shatter at 3 in the morning due to temperature fluctuation and faulty glass/installation. The house is less than 2 years old. Working with the brokerage and AMSCO windows they both have said that these things happen and it isn't super uncommon and should be covered. Ivory has the ability to warranty this but Liz has decided at her level that someone had to have caused this by throwing something at the window, they haven't even made an attempt to come out and look at the window! I have a 3 and 5-year-old that were asleep and when they are awake they don't have the arm strength to do any damage to my house. We have pictures and an email time stamping when it happened as it woke us up due to how loud the noise was. I've spent over 1.2 million dollars with Ivory in the last 5 years and referred quite a bit of business to them and they wouldn't replace a window that broke due to either poor installation or faulty glass. I hope saving the $1,000 was worth this review."

"Very difficult experience with the HOA. Was told that our HOA fee is for landscaping but have 5-6ft tall weeds. Been in contact since July with no change."

"Great service, good portions, and fresh sashimi. Loved the Orange Roll."

"Great location with both a high school and elementary within walking distance. The homes are nice and seem well built. Ivory homes is not great in finishing touches, but overall nice homes."

"Nice homes. But if you can go true custom home do it. Their subcontractors are not quality workers and the standards of each home are different. Air-conditioning units are bought in bulk you can find your self with a unit that the warranty ran out just before or just after being installed. i know i saw it happen. Windows were sub standard with several seconds that were installed that I made them change even then I still found problems with windows after moving in, walls out of square just some of the problems I saw in fifteen years.. Build a custom home with a small contractor if you can that's my advice..if you can't then ivory homes is a ok option."