Urban Farmhouse Designs 1400 South Agnew Avenue, Oklahoma City, OK 73108

"Caveat Emptor! Buyer Beware! Do not give these people money until you have secured your purchase! Otherwise you will never see your purchase or your money ever again. On July 16 2018 my wife and I found a beautiful table and bench at Urban Farmhouse Dallas. We made arrangements to purchase this existing piece paying a deposit using our credit card. While this piece was unique, it already existed. We were not hiring them to custom build something specifically for us. We were told that they did not offer delivery so we could not purchase that day. Instead we provided a full deposit and we planned to rent a U-haul truck to complete our purchase the following weekend. In the meantime, we received a call telling us that Urban Farmhouse had discovered defects and would need to send the piece out of state to be reworked. Time was of the essence for fix and flip and because of the delay we instructed the salesperson Noah that we would not be purchasing the table. We then talked with a cashier to arrange the return of our deposit. She said that the store has a no return policy. I explained to her that we were not returning an item. We never completed the purchase in the first place. She said that she would need to get approval from the owner to refund our deposit. I kept checking my bank statements and never saw a credit. Then one day Noah called to see when we were going to pick up the table??? I reminded him of our previous decision and that we would not be buying it. I also talked with the cashier who indicated I could get my deposit refunded but that it would require traveling back to Dallas to present my credit card. We were in the middle of selling a home in McKinney and weekend renovations so we were unable to travel to downtown Dallas to see if this was true. However, some weeks later I was in Dallas on business and called the store again. This time the store clerk refused to honor the refund and insisted on only offering store credit. I then called their corporate office and spoke with a customer service rep named Dijon who seemed to agree that a full refund was owed us. He promised to look into it and get back with me the following Monday. He never did. Then, I had some time off during the Thanksgiving holiday so I called again and spoke with Kat in customer service. She promised to put through a credit back to my card saying it usually takes 48 to 72 hours. The credit never came through. I then had a day off work before Christmas and left another message for Kat. Since then the Dallas store has gone out of business. I made several attempts to get resolution through the BBB and ultimately filed through small claims court. Several attempts were made by process servers to bring the owners to court but they have evaded every time. I have posted our story many times. Somehow they manage to get this review deleted and I have to come back every year and repost it."

"My husband and I are in the process of building a house. As a gift to ourselves we wanted to purchase a BEAUTIFUL Urban Farmhouse table. We bought the VIP membership ($199) after talking with an employee, because of the perks it offered when it came to a custom build, which is what we wanted. We went to store one time in hopes to begin the process and no one offered to help us at all, after an hour we left. We went back a second time and we were actually helped. We sat down with a sales associate and talked about the custom build we wanted, she gave us a quote and told us it would be honored for sixty days ( I still have the paper). Two weeks after the quote I called back to UFH to set up an appointment to get our table started only to find out they weren't doing custom builds anymore until after January. The membership of course ends in December making it useless for us, since we bought it under the impression we would be able to start a custom build whenever with no restrictions. SO that means almost $200 of ours is wasted, BECAUSE WE BOUGHT IT FOR A CUSTOM BUILD DISCOUNT. The sales associate on the phone was extremely rude and told me they had been advertising it for weeks on social media, I have yet to find one of the post stating this. I have called multiple times with no returned call; I've left messages with the machine and individuals at the store. Since, I can't get a returned call I figured this would be next best step. If I cant use this membership for what I bought it for I would like a refund, since I wont be needing it for anything else and was pretty much talked into for the GREAT discount it offers."

"It was our first time there and it won't be our last! It's an amazing place to just see but Natalie was very attentive to what we wanted and showed us several things but gave us plenty of time to look around alone. She made our transaction super easy and I'm excited to get our new table! Their financing, warranty and future trade in option made it easy to choose them!"

"Urban Farmhouse is amazing! Beautiful furniture and decor. There are many different options for any type of taste. The sales team was extremely friendly and knowledgeable. I worked with Kristin and she was very patient and helpful. The biggest selling point for me is that Urban Farmhouse wants you to completely love the furniture that you purchase. I recently ordered a custom table from them. The Owner was gracious enough to let me know that if we aren't pleased once the table arrives, then we can trade it for another table. They want you to be 100% satisfied and that speaks volumes."

"I love the store. It is so beautiful and it changes dramatically every time I go in. I want to go home with something every time i visit. I have lots of Urban Farmhouse designs in my house and I get lots of decorating ideas. I like how they are so welcoming to everyone. I think they go far beyond what most retail places do to make you feel welcome. Great play area for kids while you look around. My granddaughter loved it."