west elm

"We used to really like West Elm. So much that we spent 6k on a sofa from them that has turned out to be garbage. It is less than 2 years old and has developed issues it should not have after such a short period of time. This thing gets light use and it squeaks like crazy. The bigger issue is that the batting in the cushions has gone weird and lumpy and West Elm won't do a thing about it, not even offer to SELL us something to fix it. Their phone service rep was rude and unhelpful. Their social media management was equally useless. Given that they don't seem to care at all, we are done with them. The stuff looks nice, but it is clearly built very poorly. A sofa that costs as much as a used car should last more than 20 months before starting to fall apart."

"After owning the Haven Loft Sectional for two years, I'm so disappointed in the quality of this $4500 sofa. The cushions have an internal zipper compartment filled with batting that goes around the foam, and the battling has started to shift and clump, making the sofa lumpy, uncomfortable and unattractive. After one year, I had to buy additional filling for all of the back cushions. For the amount of money it costs and the three-month wait for it to arrive, I would not recommend their furniture to anyone. I have contacted West Elm and they refuse to remedy this situation. I will no longer be a West Elm customer."

"My experience with the local OKC store was fine. My issue is with corporate. I placed a special order on January 15, 2023 that doesn’t deliver until August 23, 2023. When I called to cancel they said it was too late. Really???"

"The people who work here are RUDE RUDE RUDE and incompetent to do their job. Two of them wouldn’t leave behind the counter and when I asked about a candle they acted like I was stupid for asking. The lady who helped me was nice UNTIL I hesitated on buying a table because of the high shipping cost. Almost every store in the world will ship for free when you are spending a good amount of money. When I second guessed purchasing she acted so insanely put out and I felt pressured to buy it. Now I’m out the money and with no product. It was going to delivered in march and now it’s pushed back to mid June. Why run a store if you can’t even give customers your merchandise? Absolutely disappointed in this company as a whole. Edit: after reading other reviews it seems customer service at this location has been an issue for 5 years at least. West Elm, why not fix the issue?"

"Lots of natural lighting that makes the store look and feel nice. Staff left me alone so I could browse in peace without me needing to ask; only greeted me and said goodbye and were friendly and quick to help when I approached them. Knew a lot about their products and which fabrics to recommend or not. Only wish it was bigger so I could see even more collections in person."