Travis W. Watkins Tax Resolution & Accounting Firm

"It has taken me over a year to write this review. I’ve been too angry to express how I feel about the experience. I usually use tax software but due to a unique financial situation, I felt it would be safer to hire a tax professional to ensure I paid all the appropriate taxes. After much research, I chose this company. It was a HUGE mistake. Everything started fine. I was able to meet with one of their 'professionals' and describe the situation. She was more than willing to take my $1,000.00 retainer. I also signed a limited Power of Attorney to allow them to pull tax info and work with OKTC & the IRS on my behalf. It took longer than expected to pull my documentation together. When I first reached out to them to get started on the filing, it was already end of March/early April. They were too busy to meet with me and complete the task. They agreed to file extensions for me to give us more time. I agreed. Because I didn't get my docs together early enough (without any direction from them on dates), I accepted the fact that they were already booked up with clients who were more timely in getting things started. After the April deadline, I went back to them to get started on my file so that the penalties and interest would be less. I was put off every single time. When I asked to speak to one of the tax professionals, I was denied. The receptionist took numerous messages but I never received callbacks. I sent emails that went unanswered numerous times. I was required to submit documentation more than once. I tried a couple of times trying to meet with one of the tax pros (after more unanswered phone messages and emails). I sat in the lobby and watched other clients come in and be taken back to meet with tax pros. They may have had appointments but that's one of my complaints. The receptionist NEVER allowed me to make another appointment to meet with anyone in person! She took messages and told me how they were already working on my file or ask me what I wanted to discuss in the meeting and then ask me to email it to them. I was NOT allowed to speak to anyone else on the Tax team in person. They did get the IRS penalty minimized but the OK State penalties & interest could have been avoided if they had done their work in a more timely manner. Along the way, I tried to escalate multiple times and was put off or told someone would call me back. When I did speak with someone, they told me what they were going to do but I wouldn't hear or see anything until I called again. The follow-up was horrendous and the fact that the receptionist continued to be the go-between between me and the tax pros was extremely frustrating. I called to get the name of a manager or escalation point to handle my complaint & request to reimburse me for part of the penalties and interest I had to pay due to THEIR delays in finishing my returns. I was told "she" (receptionist wouldn't give a direct phone number or email address) was out of the office until after the holidays. Why? I tried again after the holidays but still received the run-around. Finally, I gave up. I really couldn't believe the way I was treated and how unprofessional the entire process had been. This company took my money and ultimately did what I contracted for them to do, but they should have contacted me to make things right. I was very clear that I was an unhappy customer due to their mishandling of my case. I'll never use this company again, but want to make sure others don't fall into the same situation. It was a totally unnecessary negative experience and I'm out of pocket money that would be in my account if it weren't for their mishandling of my case/file. I have all the documentation I need to show everything I've stated is true and happened. Please, look at other alternatives before selecting this company. I don't know why I was selected to get this treatment since they have so many satisfied customers. It will remain a great, unanswered disappointment. Good luck!"

"Christina was absolutely fantastic! Thanks for the open lines of communication and help Travis Watkins! Tax Restriction! Happy New Year!"

"I’m grateful for the assistance of the Travis Watkins Team. Kyle Gage helped me to complete my IRS resolution quickly, and I am relieved to have this company working to save me money. I highly recommend their knowledgeable and effective team."

"We are continuing to wait for all of our company's ERC checks, but the entire process with Travis Watkins was seamless. From the initial conversations with Devin to the processing of the ERC with Robin, the Travis Watkins team was spot on, keeping me informed along the way."

"Amanda helped me complete my 2018-2020 business and personal taxes. She also helped me set up my S-corp election. I am grateful for the attention and service provided by this company. She was always responsive and answered my questions quickly. She made the process easy and less stressful. Lalei also was such a great help and joy to work with. She is the first person in a long time that helped me feel heard. She has done all my bookkeeping for 2018- present day. I hope to work with her every year."