Ferguson Kia Service Department

"Best service department I’ve ever worked with! Although scheduling an appointment with them can be a headache (considering they’re so popular) they’re quick and accurate with any repairs needed and their service department is very knowledgeable. With kind staff and timely service I highly recommend working with them! I take my 2019 Soul there for any and all repairs and never have I once had a problem with them. 10/10 y’all got a loyal customer!!!"

"I absolutely wouldn’t recommend getting your car serviced here. It’s been an awful awful experience. They Had my car for 8 weeks. The first 2-3 weeks our person Dallas wouldn’t even answer their phone half the time, wouldn’t give us any answers… all he would say was he was waiting on our adjuster… but the whole time our adjuster was trying to get ahold of him… we finally switched people and it got a little better. Still had horrible issues with communication. Finally got my car and there’s a blue awful scratch on my pretty new Kia. They were just going to give it to us like that.. they acted like it wasn’t there… we said where did this come from? And it was one of their lifts that lifted my car that had scratched it… we weren’t leaving until they offered to fix it.. Also gave me back my car with 10 miles until empty.. horrible experience. No communication. I’d give zero stars if I could. Please don’t ever get your car serviced here. It has been a nightmare. I don’t even know what they’ve done the past 8 weeks. Gave me my car back with zero screws or fasteners back in and things fell off as I was driving…"

"I took my car in for an oil change & tire rotation. They argued about the correct air pressure the tires should have as clearly stamped on the tires. They tried to get me to buy all new tires. My vehicle is 2 years old with only 25,000 miles. Turns out these tires have a 50,000 mile warranty and no where’s near worn like they said. They recommended a front end alignment. When questioned, they said they hadn’t even checked. They recommend it to everyone. We had them check and it doesn’t need one. They are the dealers you hear about that are crooked, just trying to get your money on bogus recommendations!!! We won’t go back."

"Very poorly managed, many times I have come for oil change to find out that the appointment I scheduled is not showing, so I have to complaint so they could take my car, if you are planning on staying to wait for the oil change be ready to be seating for a good 3 hours. They don’t communicate with you or in between themselves. I can’t say I ever had a good experience at this service center. I think 1 star is still a lot for how bad it is."

"I will never take my car here again. Worst customer service. They do not communicate to the insurance or the customer. They have had my car for over 6 weeks. It's been finished for 5 days now but they never contacted the insurance for the change in how much they need to finish the job. My car can't be released tell they can get that done. The insurance has been trying to reach them with just the same miss management and run around that I get. I've never had this much trouble getting my car repaired. I will never deal with Dallas or this kia dealership again."