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Sears Appliance Repair
9269 Village Shop Drive, Sandy, Utah, United States
About the Sears Appliance Repair
Sears Appliance Repair is a trusted institution located at 9269 Village Shop Drive in Sandy, Utah, United States. Specializing in car repair and food services, our experienced technicians and skilled chefs are dedicated to providing top-notch service and quality products. Whether you need your vehicle fixed or are looking for a delicious meal, Sears Appliance Repair has you covered. Visit us today for all your car repair and food needs!
Photos of Sears Appliance Repair
9269 Village Shop Dr, Sandy, UT 84094, United States
Opening hours of Sears Appliance Repair
Monday:
05:00 - 21:00
Tuesday:
05:00 - 21:00
Wednesday:
05:00 - 21:00
Thursday:
05:00 - 21:00
Friday:
05:00 - 21:00
Saturday:
05:00 - 21:00
Sunday:
05:00 - 21:00
Reviews of Sears Appliance Repair
"David was wonderful! Timely, professional, efficient and thorough. It’s been some time since I have had such quality service. Highly recommend!"
"I never received information of when he was arriving until the morning of the appointment. Your website states you will get an estimate of the arrival time the night before and I didn’t. Plus you have an automated phone system so I couldn’t talk to anyone. This isn’t Austin’s fault. It is your systems updating people of their appointment and an 8 to 5pm window isn’t acceptable. Austin was good, although I didn’t appreciate him walking around with his shoes in our home. We have a lot of ducks in the area with much waste on the sidewalks. I would appreciate repair people to wear the booties over their shoes or remove them."
"Austin was training a new man, Gene. Gene was courteous and professional, but it was Austin’s experience that resolved our problem. I’m really glad we had someone who knew what he was doing! Follow-up - The original diagnosis did not fix the problem. This time Gene came by himself and correctly diagnosed it. Today when the part arrived he installed it. Hopefully this will fix the issue."
"The five star rating is SOLEY applied to Bret - the technician who repaired our refrigerator. He was terrific - smart, personable, timely, talented, thorough. I rated 5 stars because I want him to benefit. However, the company behind Bret is awful, and I consciously chose that word. Without Bret, the company rating is zero stars. Cancelled three previous appointments with no explanation. Left the family without a kitchen refrigerator for months. Has no way to speak to a live body when things go wrong. The online systems will only show current appointment and no options to get further information. When I tricked the system into giving me a live body, the agent was surprised but refused to help, stating we could keep the appointment the system set long into the future, schedule even further in the future, or cancel. There were no other options, even after I pointed out the reason they scheduled us out so long was because of the company mistake in claiming parts had to be shipped when in fact the parts had arrived at our house weeks before. Customer service (except for Bret) is abhorrent - maddening - worse than I have ever experienced in any industry. I even tried to find the name of the CEO to contact him/her. That is a closely guarded secret - and I understand why. Except for Bret, this was an absolutely terrible experience. I would fire the CEO and executive team and start over. This is a leadership problem. Employees follow leadership. The board needs to do its job. I know you will post my 5 star rating with pride. I hope you also have the integrity to post my comments."
"The tech was polite and professional. Very thorough. He took care of our needs today. So happy to have water to my fridge again after 2months"
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