Silver Star Transmission 214 West Edmond Road, Edmond, OK 73003

"Very very rude. I own two cars one Volkswagen and one and Mercedes she hung up on me before I even got to ask about my Mercedes. I inquired about my Volkswagen and was informed they did not work on those wagons and did not permit me to continue with my sentence. Immediately hung up on me and then when I called back her first time and she answered the phone with did you not understand what I was telling you. I had to be very aggressive and tell her I was an inquiring about my other vehicle. She kept saying we do not work on vehicles other than Mercedes I did try to tell her I was trying to get the transmission fluid changed on my Mercedes and she was the rudest person I have ever dealt with. I can’t imagine what Would have happened if they had actually worked on my car and I had an issue. I don’t know about the mechanics but very very poor customer service"

"After 2 years and 40k miles, my transmission lost a bearing (happens on occasion). They honored the 100k 3 year warranty and sent me a rebuilt unit."

"Purchased a rebuilt Sprinter transmission August 2021. Bob in tech support was great and has been fantastic after the sale when asking about a transmission cooler. The transmission looked great and runs like new. They beef them up so they are stronger then new. I would definitely recommend them!"

"Bought a transmission in for my sprinter. Had it installed and within the first drive home, noticed a horrible vibrating sound when coasting and a high pitched whining when coming to a stop. I let them know within 1000 miles of purchasing it, that it’s defective. Horrible job rebuilding the trans met with little to no empathy “you agreed to the warranty”. Paid $850 in labor for their mistakes. Should have listened to everybody telling me to go elsewhere, I got what I paid for, a cheap rebuilt trans. Do it once, do it right"

"I have never used this business and after my experience, I never will. My fiance had a job interview at a business next door. She was not paying enough attention and accidentally parked in the parking lot for Silver Star. Ever make an honest mistake? The owner came out, yanked her car door open and proceeded to harass her for her mistake, threatening to tow her car. She was willing to comply as soon as he moved his truck which he had blocked her in with. How would any normal adult handle the situation? They would knock on the window and politely ask the driver to move their vehicle. The next day I went by to speak to the owner. I made it clear why I was there and that I had no intention to intimidate or making threats. My polite conversation was met with threats of physical harm and insults toward my fiance and myself. He even threatened to shoot me. I do not recommend doing business with this individual."