Larry H. Miller Ford Draper 11442 Lone Peak Parkway, Draper, UT 84020

"The service department has been working on my vehicles for 15 years; including when it was located in Sandy. If possible I go to Rhett Storrs one of the Service Mangers. He is one of the best and has made sure my truck is maintained and serviced through the years. He is always willing to work hard to get me in if it's a busy day and makes sure to communicate everything that is happening while it's being worked on. I appreciate all of your help, thanks Rhett!!"

"Lee was exceptional to work with. Best experience I've had with the Ford dealership. He worked so hard to try and get me the car i wanted under my limited resources and circumstances. I appreciate all the time he took and with care, compassion, and extreme understanding. When the time is right, I definitely will be coming back to get my dream car! Larry Miller Ford in Draper gave a good impression this time. Made me feel warm, welcomed, and not pressured. That really matters when making a decision on where you want to go back for business. Thanks for the pleasant experience!! Hope to be back real soon!!"

"**I really did not want to come back and have to edit my review, but felt as if it was needed. Initially my experience was fantastic, and I felt like I was treated very well. The process was a breeze and pleasant. When I purchased my vehicle, upon leaving, I noticed a paint chip. I was promised by Tyson that it would be taken care of. When that time came, communication with my salesman was terrible. It took weeks and weeks of tying to land a time that I could bring the vehicle by. When we finally scheduled a day and time I was told that it would not take very long, maybe 30 minutes maximum. I was waiting at the dealership for over 3 hours and missed work to be there. I understand that things can take time and was very patient and understanding. The person that was scheduled to fix the paint chip was late, and the time waiting felt excessive. When I walked out to see what was done with my car alongside my salesman, the quality of what was done was very disheartening. I've attached a photo to my review. I was told that Tyson would be in contact with me the following day. Communication again was very difficult and was told that we would have it fixed and made right. There has been no solution made, and no contact going further. I'm really disappointed there, and put a lot of trust that this experience would be similar to my initial experience. I have used their service department since for my oil changes in the meantime and I have been very impressed and overall wish that the quality and service for this initial issue would have been similar to everything else.** I am very impressed with my experience at Larry H. Miller Draper. They made purchasing a car a joyful experience, which it should be. Walked me through everything, was professional, upfront, and the process was quick, easy and painless! I'm very happy with my experience and definitely recommend this location. I will be back for any future purchases. Special thanks to Rhett, Mike, Brian, Tyson and Erick. Thank you all!"

"Despite living out of state in Colorado, Scott went above and beyond to assist me in purchasing our new Ford Raptor. His excellent customer service made the process seamless and stress-free. He additionally picked me up from the airport . I highly recommend Scott to anyone looking for a vehicle!"

"Over the last two months we have brought our truck in for new brakes and rotors, tires, and to fix a check engine light. We scheduled our appointment a month in advance of getting the service done. They promised we would be getting the truck picked up from our house, and a loaner vehicle dropped off for my husband to take to work at 7 AM on a Monday. Within a couple days we received an email asking for insurance information, credit card information, and a copy of a current drivers license for a loaner vehicle. We then called the night before the appointment and asked if everything was good to go, a loaner car would be provided, and they were picking it up at 7. The service rep said that was all accurate and we were good to go. We also got a text that morning with the name of the driver to pick it up, the time, and that a loaner car would be provided. At 7:40, both my husband and I were now late to work and called the dealership to ask where the driver was. They informed us they don’t do pick ups before 8 AM and that they also didn’t have a car for my husband to use. At the time he was working in Park City and needed a vehicle to take there and back. Since we had called the night before to confirm, and we’re told it was accurate, we did not plan on needing another vehicle for him to use. They then told my husband he needed to drive the truck there and they would get his truck in at 8. He had to drive there, and then it took over half an hour of him showing them the texts, emails, and phone call he had made about the loaner car for them to then give him one to use for work, after making him fill out all the paperwork a second time. It was extremely disorganized. We received a number to text or call our service rep, Adam for updates throughout the day. It took another week for us to finally get an update on what the problem was for our check engine light. Nothing had been done by the end of the day, not even the brakes or tires. They often did not answer their phone and any time we called the main customer service line they couldn’t find us in the system or we had to be transferred several times to then be told Adam was on lunch and would call us back. We never received a call back and had to continue calling the next day. The whole process was ridiculous. After the truck was done and fixed, we came back to get the truck. We got new tires, brake pads and rotors, an alignment, new brake caliber on the rear rotor on one side, a new catalytic converter, oil change, a complete diagnostic on the entire truck to check for any other problems or issues, as well as any old recalls done. The total price at the end was just shy of 5 grand. The next day when driving the truck the check engine light came back on. We used a code reader to pull the original codes, so when we did it again, it was the same six codes as well as an additional code for an O2 sensor. We immediately called the manager and were told to bring it in the next business day. My husband then had to miss another half a day of work. The truck was completed at the end of that day for an O2 sensor they had broken while replacing the catalytic converter. They did not charge us. Exactly one month later from the date of the original service the ABS light and the traction control light came on the dash. The brakes, rotors, tires, and calipers were no more than one month old. We called them again to which our service rep Adam was reassigned as well as the same technicians, even after asking for someone new. We also asked for the technicians by name which they told us they would not disclose. Upon arriving at the dealership, Adam did not remember us or our truck at all. This has now been the third day my husband and/or I have been late to work, the service was terrible, we’ve had to lose money on our paychecks due to their incompetence and disorganization. Please do not take your vehicle to this dealership for service, and ask for any customer service rep besides Adam if you want a timely and professional person. Highly displeased. Will not be coming back."