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Service Department at Ken Garff Hyundai Downtown
717 South West Temple Street, Salt Lake City, Utah, United States
About the Service Department at Ken Garff Hyundai Downtown
The Service Department at Ken Garff Hyundai Downtown in Salt Lake City, Utah, is your one-stop shop for all your car repair needs. Our team of skilled technicians is dedicated to providing top-notch service for your Hyundai vehicle. Whether you need routine maintenance, major repairs, or just a quick tune-up, you can trust us to get the job done right. With our convenient location on South West Temple Street, you can easily drop off your car and rest assured that it's in good hands. Visit us today and experience the exceptional service that sets us apart from the rest.
Photos of Service Department at Ken Garff Hyundai Downtown
717 S W Temple St, Salt Lake City, UT 84101, United States
Opening hours of Service Department at Ken Garff Hyundai Downtown
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 16:00
Sunday:
Day off
Reviews of Service Department at Ken Garff Hyundai Downtown
"They did a alright job, I only used the service department for some maintenance, they were very easy going so that was a big plus, I was outta town and my car was gunna be there for a good while longer than it needed to be, they allowed a car deteler to go in and detel my car, my biggest complaint was communication, it was almost entirely lacking unless I called them, they missed looking at stuff and I had to remind them of it, so just on communication they could definitely use major improvements"
"I had booked an appointment for servicing and to replace back brakes. I had specifically stated what work needed to be done on my 2010 Hyundai Accent and made a 10 am appointment in order to make sure the parts will be there and I could be on my way by noon. 6 hours later, I am still waiting for my car to be returned to me. Since I live beyond the 15 mile radius, I couldn’t get a lift home and they do not have loaner vehicles. I will not come back to this location : there is a lack of transparency on when they start working on the vehicle and how long it will take. The appointment scheduling system needs to be improved and service done in a more efficient manner. This is the second time I had to wait for an entire day for routine work. Although the manager offered a complimentary alignment, my time was more valuable than the money I could save. Never again."
"I had a very disappointing experience with Ken Garff Hyundai. After taking my car to them several times this year for the same issue (check engine light on - hybrid system warning) and being charged over $1,500 in miscellaneous repairs and “diagnostics” I am forced to conclude that they are either intentionally misleading or incompetent. This most recent visit they tell me the battery is dead and needs replaced. This battery is a year old, so I express my concern that this does not seem the likely issue. I then take the battery to the automotive supply store where I purchased it, and they test it only to find it’s at 97% and fully functional. When I let the technician know this and asked them to run additional testing, they refused. In the end I was expected to pay $200 for no answers and no work done on my vehicle. I will not be coming back, and would caution others against visiting this service center."
"Been going to Ken Garff service department for over 7+ years now since we purchased our 2015 Hyundai Sonata. For the most part we've liked the service. Dropped off the car mid September. Told them there is a serious power issue where the car suddenly shuts off while driving. We wait a few days and they get back to us with all other issues - could not find the power issue. We tell them again to drive the car and turn on the heater. It will shut off. Several days later: nothing. I call back and they tell me they will update me later. Still nothing and then proceed to tell me the guy who was over my ticket is on vacation. Why not just pass it to another customer rep? Anyway, have to wait for him to get back to finish this whole thing. Anyway, he finally gets back to me and says its an expensive fix mixed with some minor fixes: oil leak, ball joint repair, etc... We say fine. It's repaired a week later and they inform me we also need me to bring in my spare key cuz the supervisor who initially test drove the car lost my keys. What is going on here? Lol. First time its ever happened. Had my house keys and all on it. They apologized when I picked up the car and gave me a complimentary car wash. I was a little miffed and annoyed at this but said, whatever, it is what it is. I asked the customer service guy there if they test drove it again to make sure the car wasn't shutting off. He said yes, they had a tech drive it down to draper. All is good. Great! I was as happy as one could be after spending 2K on repairs. I left the repair station and drove south on main street when the oil sign started flickering intermittently. It was going crazy. I could smell oil when i turned on the heater. I called them immediately and asked them if this was normal. they said bring it back immediately. I did and they say the oil seal they repaired broke. GOOD HELL PEOPLE. I'm being pretty damn patient but come'on!!! Three weeks you've had the car. You promised you drove it and it took me a 5 minute drive to see the oil leak?? To reiterate: I REALLY tried to be patient. But losing my house keys, with no compensation, the lack of customer support or lack of organization when one leaves for a vacation, and the oil leak after a costly repair really left me with a bad taste in my mouth. UPDATE 10/16: Been a week since we got the vehicle back. Power problem we paid $1200 to fix started right back up today. UPDATE 10/31(had to update initial review due to character limit): Got our car back yesterday. They took the car for about a week to test it again. They kindly gave us a loaner car, which was nice. But sadly, they could not fix the electrical issue. At first they couldn't find it, and when they did find it they said it was not a safety concern and would, I quote "let their family drive the car". I said, that's fine, I'll check the issue myself since its a vehicle I don't regularly drive. We drove it that night and to my shock, when the dashboard flashes due to the electrical issue, so do the headlights, off and on. I wonder if they'd still let their family drive it after that? Just crazy lol. I looked up the issue myself on Hyundai forums and found two possible culprits - non of which were discovered by Ken Garff - but are common among the cars from Hyundai. Basically I'm done with Ken Garff. I know the manager left a message below but that was about it. When I messaged him he told me he'd pass it on to the service manager. I understand Ken Garff's motto is "We hear you", but "hearing" you and "listening" are two different things. I paid $1,300 to fix an electrical issue and it was not fixed. So what did I pay $1300 for? If I could get a refund I would. After 7+ years of being a loyal customer I'm done."
"My 10-month-old 2022 Hyundai Kona has a dead battery that won't charge. I have jumped it and let the car run and tried to trickle charge it but still won't charge. I pulled the battery out of my dead car and got a ride to the dealership to try and exchange it under warranty. Daniel the service advisor told me I need to put my dead battery back in the car and drive it to the dealership because he can't test my battery out of the car. Then he's going to need my car for 2 to 3 hours for a battery test. I just took my battery to O'Reilly's Auto parts and they tested my battery in 5 minutes and told me it was bad. The customer service at This dealerships service department is some of the worst I've ever had, be advised."
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