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Kalidy Kia Service Department
14205 Broadway Extension Highway, Edmond, Oklahoma, United States
About the Kalidy Kia Service Department
Kalidy Kia Service Department is a top-rated car repair facility located at 14205 Broadway Extension Highway in Edmond, Oklahoma. Our team of highly trained technicians specialize in servicing Kia vehicles, providing expert maintenance and repairs to keep your car running smoothly. Whether you need a routine oil change, brake repair, or engine diagnostics, our skilled mechanics are dedicated to providing exceptional service and ensuring your vehicle is in top condition. Visit us today and experience the difference at Kalidy Kia Service Department.
Photos of Kalidy Kia Service Department
14205 Broadway Extension Hwy, Edmond, OK 73013, United States
Opening hours of Kalidy Kia Service Department
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 16:00
Sunday:
Day off
Reviews of Kalidy Kia Service Department
"So, the service guy Dyoung, if they gave me the right name, was so unnecessarily rude that it almost required a Mike Tyson moment. The service girl was fine, but the Asian guy in the bay got snarly because I asked which bay door to go into. Yes, I had an appointment, but I asked a simple question. I also don't like the forced immediate review, especially since the young male was so rude that I was trying to keep my temper under wraps. I bought my car there, my car gets serviced there, how about a whole lot of customer service and truthfulness?!"
"So they let me drop my car off, gave me a ride back to work, and texted and called all throughout the process with updates. Honestly, it was more than I hoped. They found and fixed two big issues and recommended a 3rd I don’t know about and then because of the cost gave me a 10% discount and even worked with my insurance claim to pay for it partially. Really friendly and kind. I called around even to see if the price was fair and after 2 other calls to repair shops it really was on par with pricing as well. Great customer service dept."
"I have had to take my Kia here twice and both times they kept my car for days without answering my calls or messages. I was told that someone would call me back with an update only to never hear from anyone. The customer service here is abysmal and I will not being using kalidy for my vehicle maintenance or to buy a vehicle from ever again."
"Literally the worst customer service I have received anywhere. Dropped my car off there because I had an extended warranty through Kalidy Kia. Told them EXACTLY what was wrong with it. Then I find out they didn't even check the thing I told them was wrong in the first place. After getting them to finally check and admit it needed repair, I was told they needed to send it out to the claims department and wait to hear back from them. I waited 4 days with no update. On the 4th day I messaged for an update and received none, on the 5th day I call and was told the claims department hadn't even been contacted yet. Taegan my advisor acted like it was an inconvenience to do her her job. Anytime I called and left a message I could never receive a call back. They listed services on the ticket that were never done. I also had, as part of my warranty, reimbursement for rental car or ride share while my car was being worked on, asked for the number to call to get reimbursement and Taegan gave me the wrong number, just incredible incompetence all around. I have left multiple messages for a manager or supervisor to call me but no surprise there, have heard nothing. I will never do business with Kalidy Kia ever again and I will tell everyone I know to stay far away. Kalidy Kia generally just does not care that they are providing the worst customer service."
"This 5 star review is STRICTLY for Mark in the service department. I took my KIA in today to have a recall fixed. Mark was very friendly and went out of his way to make sure all was well with me and my KIA. I highly recommend dealing with him if you have issues with your vehicle. As far as the rest of the staff I had to deal with today? I do not recommend this dealership. When I spoke to the ladies at the front desk and asked who I needed to talk to about unknown phone numbers attached to my account, thay were rude and acted like I was a bother to them. Those ladies did not have anything to do with the service department. (Thay were the ladies located at the front of the dealership where you sign in ). I DO recommend for people to deal with Mark in the service department. But that it."
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