Pep Boys

"My experience with the Pep Boys shop was definitely rare. I dropped my keys off at 3pm on a Saturday. They called me at around 5:40pm saying that there was a situation with my car. When the mechanic had went to get mt keys they realized they were gone. They had left my keys on the counter as they were checking out another customer and this customer had grabbed my keys and went home with them. Now they were doing everything they could to get my keys back. They called the customer and he did confirm he had my keys and he would be back in an hour with them. They said he was apologetic and sincere sounding. An hour goes by and still nothing. His phone is now going to voice-mail and they are not only calling him off the business phones but now their personal phones and texting and emailing him. They informed him that if he did not return with my keys by closing time(7pm), that authorities would be notified. 7pm comes around and nothing. The cops were called and they were now involved with trying to get ahold of this customer. He only lived 15 mins away, they had all his information, but still he did not return. The cops did not go to his house for reasons that he was not threatening and sounded sincere(I wish they would have, he may have apologized but still MY possession was in his possession now and that's stealing). After closing time, the employees completely blocked my car in and unhooked the battery so if he did come back for my vehicle, he could not get in. Sunday morning rolls around. I'm calling after they open to see if they have heard anything. Nothing. Finally about 11am the man returns with my keys and HE is the one that's upset because he had never been threatened with the cops. The employee tried to explain to him that what he did was stealing and if he wasn't going to be able to make it in the hour he originally stated that he needed to be more transparent. Needless to say, they ended up giving me as many discounts as they could(it should have been free, honestly since it was ultimately their fault for not putting my keys up when I first handed them over). I probably will be going back just because they really did everything in their power to correct the situation. Overall good service."

"It costs 100 to find out what is wrong but they didn't find out or fix it The Mechanics explained everything but the receptionist, Kim, was rude And would not allow me to talk alone to the mechanic. She would not let the mechanic to look underneath my hood to explain what he did. They switched the spark plugs which were not in the correct place without offering to change the plugs. Kim had to be there when i wanted to talk to mechanic. She continued to interrupt our conversation. She was obviously annoyed and impatient that it didn't understand why it cost so much. It cost $320 with the diagnostic charge and the problem still was not discovered until I insisted that it stay overnight. The previous mechanic was not there to continue trying to find out what was wrong. The nextday I wanted to talk to the mechanic and look inside my hood. Kim insisted that I talk to him while she was present inside away from the vehicle. She was the rudest receptionist that I've encountered in a long while. She interrupted us several times. She said it would cost 1100 to stop the leak but still did not know what was wrong. the mechanic had to explain what probably had to be done to stop the oil leak. Thank you for responding so quickly because my car still has the same problem breaking down again this afternoon.. I spent 322.and the car is in no better shape! Especially when I paid 100 for diagnostic and they couldn't yell me what was wrong!."

"Personnel and service were very good. The inventory system needs work. The online appointment system said the tires were there for my scheduled appointment. They were not. The employee's had to call other stores to find the tires and have them delivered. Actual installation was 2.5 hours later."

"The service representatives were so helpful and pleasant. The work was done in a quick timely manner. I made an appointment and they were ready for me when I arrived. Great experience! Will definitely return!"

"Store was nice & clean. Had an oil change and had them ck a code my car was throwing. The Mgr. She was real helpful and didn't try to push any costly expenses on me and suggested we start with something cheap, like my gas cap. Will definitely return to this shop again."