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Cummins Sales and Service
2167 South 5370 West, West Valley City, Utah 84120
About the Cummins Sales and Service
Cummins Sales and Service is a reputable car repair institution located in West Valley City, Utah. They specialize in providing top-quality repair services for all types of vehicles, with a focus on Cummins engines. With a team of skilled technicians and state-of-the-art equipment, they ensure efficient and reliable repairs to keep your vehicle running smoothly. Whether you need routine maintenance or complex repairs, Cummins Sales and Service is dedicated to providing exceptional service and customer satisfaction. Visit them at 2167 South 5370 West for all your car repair needs.
Photos of Cummins Sales and Service
2167 S 5370 W, West Valley City, UT 84120, United States
Opening hours of Cummins Sales and Service
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Cummins Sales and Service
"Horrible, I can't reach any one in the service department. Just heads straight to voicemail no matter which extension I try. I have the direct number and email of the service manager and cannot get a response from him...."
"Robert is awesome! His customer service and common sense is on point. Friendly, professional, efficient, and knowledgeable. Cummins has a great employee in "will call". Thank you Robert from all of us at Charlie's Service."
"I called to set an appointment and the scheduler was very organized and explained the warranty process and drop off process. It was about 2 weeks and we dropped off the machine. The service writer was very friendly and got us in and we dropped off the trailer. Trailer generator was serviced for a no power output issue and they had it done in 3 days. Check out process was easy."
"Meh! RV Generator Service. Just wanted to share an experience - might help someone else. Have an Onan Microlite 2800 generator on an RV ( camper van). Starting to run rough and was hard to start. Decided to change oil, spark plug, air filter, and fuel filter. Not that hard to do, but the access is challenging. So I decided to take it to the Onan dealer - Cummins. ( Salt Lake City) They quoted me - not to exceed-. $350. Took 6 weeks to get an appointment. Again, a bit expensive for simple maintenance, but they have a drive over pit. Got there and they told me it would be $550. When I protested they said they got rid of their "flat rate pricing." When, I asked. " Last week." The tech was out sick so they had an apprentice do the job they estimated at 2.5 hrs. ( I doubt it took that long.) No discount for the unsupervised apprentice. And they charged me for 2 quarts of oil (it took one.) Got it home and put it in storage for the winter. I checked on it a few weeks later and noticed oil dripping from the drain plug. Tried to tighten it and it wouldn't tighten. They must have stripped it or over tightened it. I called them and they said they would look at it under warranty (90 days). Taking it out of storage until Spring was super challenging, but they were inflexible. But this how they got 2 stars: In the Spring I talked to the Service manager (Travis). He took responsibility for the leak and changed out the oil pan. Now all is good. But, I'll go elsewhere next time."
"AVOID AT ALL COSTS! I would give 0 stars if possible. I rarely write reviews unless my experience is very good or extremely poor, and unfortunately this experience was as bad as it gets. This is a very poorly run shop with unprofessional employees working the service counter as well as incompetent technicians working in the shop. There are SO many better options for RV repair work, there is no reason to put yourself through the agony of dealing with Cummins. I brought in my RV to have the fuel lines replaced as they were leaking due to age. After the fuel lines were replaced I went to pick up my RV, only to find that my air suspension wasn't working, and they had moved my RV anyway and broke off my fender flare. They refused to own up to breaking the fender flare, and even after my wife and I took time off work to pick it up they failed to mention that it was undriveable. They also stained the white carpet inside of the RV badly as they didn't cover it when working inside the coach. When all of this was brought up to David Smith at the service counter he was very rude and unhelpful. I called another shop to come to Cummins to fix the air suspension issue, which they did very promptly. Again, I went to pick up my RV to find that the ignition wasn't working and wouldn't crank over the engine. Cummins said they would diagnose the issue, and after charging me $1,850.00 in labor they said they diagnosed the issue to be a "bad circuit board". They said they bypassed the circuit board to be able to start the engine, but that a new circuit board would be needed and that they are no longer available. When we arrived at Cummins to finally be able to take the RV home, we noticed they had then covered the carpet with plastic wrap, even though they had already stained it previously. After arriving at my home with the RV, I wanted to verify their diagnoses of the blown circuit board before planning a course of action to repair the issue. Within 10 minutes I diagnosed the issue to be a BLOWN FUSE!! The fuse looked fine to the naked eye, but when testing with a meter was found to be the cause of the issue. I replaced the blown fuse, removed the bypass that Cummins had put in place, and everything works just like it should. I was furious to be charged $1,850.00 in labor for them to not even properly diagnose the issue, especially on something that should have taken their "tech" less than 5 mins for them to diagnose. I emailed Jon Borba (service supervisor) to notify him I wasn't happy, and that I wanted a refund for their labor which should have never been billed. Jon refused to even respond to my email until I emailed the Cummins corporate office, and even then refused to do anything to make things right. I have now spent $17k at Cummins in the past year, and they still refuse to make things right. Every single experience has been very poor. I have dealt with a few different shops working on my RV, and they have all been a great experience that I have left positive reviews for. Cummins is very expensive for sub-par service. David Smith that works at the service desk is very unprofessional and unhelpful, and has no business working with customers."
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