Gerber Collision & Glass
13040 Northwest 10th Street, Yukon, Oklahoma, United States
About the Gerber Collision & Glass
Gerber Collision & Glass in Yukon, Oklahoma is a full-service auto body shop specializing in collision repair, dent and scratch removal, frame straightening, and more. Our highly trained technicians are I-CAR Gold Class certified, ensuring the highest level of expertise in the industry. We also offer windshield replacement and repair services, using only high-quality materials and providing a lifetime guarantee on all repairs. Whether you choose to drop off your vehicle or take advantage of our mobile service, we are dedicated to bringing your car back to pre-accident condition. Contact us today to experience the Gerber Collision & Glass difference.
Photos of Gerber Collision & Glass
13040 NW 10th St, Yukon, OK 73099, United States
Opening hours of Gerber Collision & Glass
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Gerber Collision & Glass
"When it was collision works it was a much better place. I was given every reason why they “can’t do” an estimate, they wouldn’t offer a cash estimate and told me if I had gotten estimates at other facilities that they’re not going to do an estimate for that either. I was told by my insurance company together three estimates and these folks are incredibly unwilling to work with the general public. Stay away and don’t waste your time here, take it to a more professional place of business."
"This is how they put your car back together with tape instead of replacing it with the factory clips that they broke. The hood don't fit right the front bumper don't fit driver side fender don't fit. a toddler could do a better job."
"ZERO! Proof is in the pictures. These are from the day we brought it home. I cannot scream loud enough to STAY FAR AWAY FROM GERBER COLLISION!!!!!!! This was the final result on my car after having it from July to October for hail damage repair. Not even collision repair. Pieces that should be new parts are are broken, hanging off, bad glue jobs, things not put back together perfectly and MULTIPLE new scratches and dings that were not there before. There is also a week spot in the brand new hood that flexes when I drive at highway speeds. This was the second time we went to pick it up. The first time, there was literally huge paint runs and multiple wiring issues in the roof causing my radio and sensors in windshield not to work and we refused to accept it in that condition and made them fix it (which they were seriously rude and demeaning about, and pushed us to take it that way saying it was just a battery issue which was not true at all). The entire process was frustrating and communication was not present whatsoever unless I called multiple times. Should have been a 3 week job. There was 4 weeks straight they said they were "starting the next stage (roof) tomorrow" meaning it sat for 4 weeks not being touched at all. They also canceled my original appt in June and when I showed up for my rescheduled apt in July, they didn't ever put it on the books. The paint does look better the 2nd time but isn't perfect. Protect your property and take your business literally anywhere else!"
"If I could give 0 stars, I would! I would like to express my dissatisfaction with the service received at Gerber Collision and Glass of Yukon. Despite the accreditation by insurances like GEICO, my experience has been far from satisfactory. I brought my car in for repairs on 10/17 following a collision, incurring nearly $5,000 in damages. Throughout the process, communication was lacking, and I had to initiate contact for updates. On 11/14, I was informed that GEICO would no longer cover my rental, and my car was purportedly ready for pickup. However, upon inspection on 11/15, it became evident that the passenger door molding was on back order, the repair incomplete. When I attempted to start the vehicle, I encountered a dead battery, with subsequent issues of flickering and glitching on the dashboard and more battery and alternator issues to follow. Despite raising these concerns, I left with my car due to apprehension about rental costs. Subsequent discussions with Gerber Collision and Glass of Yukon and the other party's insurance (GEICO) involved contradictory statements from Andy, causing confusion with insurance claims. On 11/20, I received a call from insurance indicating Andy's suggestion of obtaining a dealership diagnosis at my expense, contradicting his prior assurances. After over a month of grappling with these issues, Gerber Collision and Glass of Yukon has acknowledged their negligence and is now taking responsibility for the problems. Regrettably, this is not the first instance of such negligence with this shop. I strongly advise against choosing them for repairs, particularly cautioning against dealing with Andy, whose conflicting information has contributed to unnecessary confusion. Despite the challenges, they have committed to rectifying the issues and are providing a rental until the repairs are complete."
"I had a terrible experience with this location. I dropped my truck off first week in July and picked it up late September. I was lied to over and over. The person named Andrew was assigned to my vehicle and was supposed to give me updates on the progress every Tue/Thur. Well he updated me once via standard text to let me know work had started on my truck. Now my truck needed a new bumper and I wanted to upgrade to an aftermarket brand and I gave Andrew all the information on what bumper I wanted and from where he could pick it up at since I did the leg work and ordered it ahead of time through Line X a company Gerber works with…that being said several weeks go by and no updates. So I drove to Gerber early one morning to find out what was going on to find out they haven’t been working on my truck. Now they are telling me that Andrew was let go and I’m being assigned another person to begin the process on my truck. This person is Phillip Gaines and I tried to talk with that morning to let him know what I wanted on my truck and he told me I was 1 of many projects he had to take over because Andrew was let go and he needed time to get up to speed on my truck. He was rude and wasn’t willing to take notes or listen to me. He said to email him instead. So Phillip was somewhat of an improvement but again throughout the entire 3 months he wasn’t willing to listen to me and ultimately ordered a different bumper for my truck because he said that Line X did not order the bumper that I wanted and that bumper was no longer available. That was a lie! To this day Line X has my bumper but I am stuck with the one Gerber installed. Then they tell me that my truck is ready but won’t release until they hear from my insurance. I call my insurance and find out that Phillip hasn’t even submitted the paper work to my insurance so they can approve the second claim!! Do yourself a favor and go someplace else that doesn’t lie to you over and over! Very incompetent company!! I will not use this company again."
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