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Service Department at Ken Garff American Fork Ford
597 East 1000 South, American Fork, Utah, United States
About the Service Department at Ken Garff American Fork Ford
The Service Department at Ken Garff American Fork Ford is a top-notch car repair facility located at 597 East 1000 South in American Fork, Utah. Our expert technicians are dedicated to providing high-quality maintenance and repair services for all makes and models of vehicles. Whether you need a routine oil change, brake inspection, or more extensive repairs, our team has the skills and expertise to get your car running smoothly again. Trust us to keep your vehicle in top condition and ensure your safety on the road. Visit us today and experience the exceptional service that sets us apart from the rest.
Photos of Service Department at Ken Garff American Fork Ford
597 E 1000 S, American Fork, UT 84003, United States
Opening hours of Service Department at Ken Garff American Fork Ford
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Service Department at Ken Garff American Fork Ford
"Treated very poorly upon my arrival by 3 different people at the shop when I dropped by car off for service. I will say, when I finally got to a person who wanted to help, he was friendly and took good care of me. Unforturnately, I was frustrated and the poor service is what sticks out."
"Brought my car in to get my power steering fixed. When I picked up my car, the radio/bluetooth/entertainment center was not working. When I contacted them, they said it’s probably because it’s broken and I will need a new ACM for $1,300. It was not broken when I dropped it off, and now I am expected to fork out an additional $1,300 to fix something that they broke? I contacted the service center multiple times to get a managers contact info to try sort everything out and was told “someone will reach out” to me and nobody ever did. Poor quality work and poor customer service."
"The service department at Ken Garff Ford in American Fork is Great. They always take care of all our service needs. And their Quick Lane Lube & Service always does a great job. We bring all our vehicles here & will continue to do so."
"The sheer level of incompetence of the service dept is baffling. Dropped off my truck and they got me an Uber to work. Texted them called to see if it's done and their closed. Last visit in July, they returned my truck saying it was done and not going to charge me for the oil change to them find out they never even changed it. I still haven't had any intelligible response or explanation of why the parts they ordered a year ago that I've been calling about for a year are not ordered to install. Some tailgate fix and a turbo seal or something leaking on cold starts. Called and left messages with Ray the manager before but never a call back ever. But watch... they'll give the standard reply to this they give to all reviews.... sorry, blah, blah, blah... we want to make it right. Email Ray the manager below. If you want to resolve the issue, get the parts your staff was supposed to order in Sept 2022, then confirmed and told me they were on it on July 11, 2023 after I've been asking and calling for a year now. I just want it fixed and back so I can sell it or trade it in and order my new truck from another dealership that has a functional service department."
"We called before scheduling an appointment to ask the cost of a service, parts and labor, and were given a quote. When the service was completed we were charged 40% more than the quoted amount. When I asked them about the change they said the quote was only for the parts. When I indicated that I had asked for a total cost, parts and labor, they said that it must of been the "call center" who gave a bad quote. I'm not going to be using them anymore for service."
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